Collection Specialist

Elby Professional Recruitment; Vaughan; On-site; CAD 70,000 - 80,000; Full time

Job summary

Elby Professional Recruitment is seeking a Collection Specialist in Vaughan, Ontario to join a fast-paced finance team. You will manage a portfolio of customer accounts, follow AR policies, reduce DSO and write-offs, and negotiate payment arrangements. This full-time onsite role requires 3–5 years in credit and collections, strong negotiation and communication skills, and proficiency with MS Office and an ERP system.

CCP designation is an asset. Salary: $70,000–$80,000 per year + benefits.

Qualifications

• 3-5 years of credit and collections experience in a high-volume environment.
• Strong dispute resolution and negotiation skills.
• Excellent written and verbal communication.
• Strong organization, prioritization and time management, with close attention to detail.
• Customer-focused and results-driven, with a professional approach.
• Strong Microsoft Office skills (Excel, Word and Outlook) and proficiency with an ERP system.
• CCP designation, or enrolment in the CCP program, is an asset.

Responsibilities

• Manage an assigned portfolio of customer accounts, following AR policies and processes, to reduce DSO, bad debt and write-offs and improve cash flow.
• Follow up on overdue accounts and prioritize efforts to choose the most effective approach.
• Negotiate payment arrangements and follow up on missed commitments and invalid claims.
• Recommend accounts for credit hold, legal or third-party action to the Director of Credit to limit bad debt exposure.
• Reconcile customer accounts, including applying unapplied credits and cash.
• Keep detailed records of collection actions and customer correspondence.
• Be the point of contact for cash application, including payment allocation and follow-up on unresolved debit notes and invoicing disputes.
• Request adjustments and corrections as needed.
• Respond to customer account queries promptly and professionally, and work with other departments to resolve issues.
• Educate customers on payment terms and billing and payment options.
• Build strong relationships with customers.
• Partner with the sales team to resolve disputes and aging accounts

Skills

Credit & collections

Negotiation

Communication

Organization

MS Office

ERP system

Education

CCP designation

Job description

Collection Specialist Location: Vaughan, Ontario Employment type: Permanent, full-time Salary: $70,000 - $80,000 per year + benefits Hours: 8am-5pm, onsite gym, sports courts, etc.

About the Opportunity

Our client, an established, growing distributor, is looking for an experienced Collection Specialist to join its finance team. You will manage a portfolio of customer accounts, keep cash flowing and build strong relationships with customers and internal teams. It is a fast-paced, high-volume role for a credit and collections professional who is equally comfortable negotiating and helping customers. What You'll Do Manage an assigned portfolio of customer accounts, following AR policies and processes, to reduce DSO, bad debt and write-offs and improve cash flow Follow up on overdue accounts and prioritize your efforts to choose the most effective approach Negotiate payment arrangements and follow up on missed commitments and invalid claims Recommend accounts for credit hold, legal or third-party action to the Director of Credit to limit bad debt exposure Reconcile customer accounts, including applying unapplied credits and cash Keep detailed records of collection actions and customer correspondence Be the point of contact for cash application, including payment allocation and follow-up on unresolved debit notes and invoicing disputes Request adjustments and corrections as needed Respond to customer account queries promptly and professionally, and work with other departments to resolve issues Educate customers on payment terms and billing and payment options Build strong relationships with customers Partner with the sales team to resolve disputes and aging accounts

What You Bring

• 3-5 years of credit and collections experience in a high-volume environment
• Strong dispute resolution and negotiation skills
• Excellent written and verbal communication
• Strong organization, prioritization and time management, with close attention to detail
• Customer-focused and results-driven, with a professional approach
• Strong Microsoft Office skills (Excel, Word and Outlook) and proficiency with an ERP system
• CCP designation, or enrolment in the CCP program, is an asset

This posting is for an open vacancy currently available within our client's organization.

Interested and qualified candidates

We would like to thank all applicants; however, only those under consideration will be contacted.

To be eligible for this role, you must be legally eligible to work in Canada.

Please note that we use AI tools as part of our recruitment process to enhance efficiency and improve candidate experience.

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