Collections & Customer Care Specialist

Insight Global; Mississauga; On-site; CAD 38,000 - 52,000; Full time

Job summary

Insight Global in Mississauga is seeking Customer Service and Collections Representatives to join a fast-paced contact center. This role handles inbound and outbound calls, delivering exceptional service and guiding customers through debt management options.

You will build rapport, document interactions accurately, and meet productivity and compliance standards while supporting customers with financial solutions.

Qualifications

• Previous call center or customer service experience.
• Strong verbal and written communication skills.
• Ability to handle high call volumes.
• Empathy and active listening.
• Problem solving and multitasking.
• Attention to documentation and data accuracy.
• Comfort with financial services and debt management context.
• Coachable to performance metrics.

Responsibilities

• Handle inbound and/or outbound customer calls in a professional and empathetic manner.
• Provide excellent customer service and resolve customer inquiries efficiently.
• Educate customers on available services and solutions.
• Maintain accurate documentation of customer interactions within internal systems.
• Meet productivity, quality, and compliance standards in a call center environment.
• Communicate with customers regarding outstanding balances and repayment options.
• Act as a consultative salesperson by identifying opportunities to enroll customers in debt management programs.
• Negotiate payment arrangements while maintaining a positive customer experience.

Skills

Call center experience

Customer service

Communication skills

High call volumes

Empathy

Problem solving

Attention to detail

Job description

Insight Global in Mississauga is seeking Customer Service and Collections Representatives to join a fast-paced contact center. This role handles inbound and outbound calls, delivering exceptional service and guiding customers through debt management options.

You will build rapport, document interactions accurately, and meet productivity and compliance standards while supporting customers with financial solutions.