Collections Agent

Rifco Inc; Red Deer; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in auto finance is seeking a Collections Agent to join their dynamic team. This role is pivotal in reducing delinquency and loan losses through effective negotiation and customer engagement. The company prides itself on its innovative culture and commitment to employee success, offering competitive wages, bonuses, and a comprehensive benefits package. With a focus on collaboration and accountability, this position provides an exciting opportunity to make a significant impact within a supportive environment. Join a recognized leader in the industry and contribute to a community that values success and teamwork.

Benefits

Competitive wages

Incentives and bonuses

Comprehensive benefits package

Career development and advancement

Social events (Christmas Party, family BBQ)

Qualifications

• High School Diploma required; de-escalation skills preferred.
• Related experience in collections is a plus.

Responsibilities

• Negotiate payment arrangements and collect arrears on delinquent accounts.
• Participate in predictive dialer campaigns to reduce delinquency.
• Maintain accurate notes and ensure privacy guidelines are followed.

Skills

De-escalation skills

Negotiation skills

Customer service

Education

High School Diploma

Job description

Rifco National Auto Finance has been providing Canadians with non-prime auto financing options since 2002. Delivering innovative, seamless, and rewarding auto financing services to dealer partners and their customers, Rifco works to simplify and expedite the delivery of lending services. Rifco’s brand and culture creates a community that drives us to succeed, and empowers our team to be collaborative, creative, and accountable. Rifco celebrates our stakeholder’s success through our industry leading Rifco Rewards+ program, pushing forward to be the preferred partner in Auto Finance.

Why join Rifco? We offer competitive wages which include incentives, bonuses, and paid time away. Rifco also has a comprehensive benefits package, career development and advancement, as well as social events including Christmas Party, family BBQ and other team building activities. Rifco was recognized as one of the Best Places to Work by Canadian HR Reporter in October 2023, based on several key metrics that include culture, diversity, compensation, and benefits.

POSITION SUMMARY

As a Collections Agent, you will be responsible for reducing delinquency and loan losses by negotiating payment arrangements and collecting arrears on delinquent accounts. You will offer options where appropriate for borrowers who are unable to make their full payments.

QUALIFICATIONS REQUIRED

• High School Diploma
• De-escalation skills would be an asset.
• Related experience preferred

JOB RESPONSIBILITIES

• Contribute to a reduction in delinquency by participating in predictive dialer campaigns.
• Use the call model to negotiate larger payments with earlier timelines to resolve delinquency as quickly as possible.
• De-escalate angry or irate customers.
• Maintain consistent and accurate notes on all accounts.
• Ensure all privacy guidelines are followed.
• Maintain metric expectations for dials, activities, PTP%, PK%, WRAP%, Dollars collected and Call quality.

Please submit your resume by 12 pm, April 18, 2025.