Credit & Collections Specialist

Bunzl Canada; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Credit & Collections Specialist to enhance its financial operations. This role is pivotal in managing credit policies and ensuring corporate profitability through effective collections and customer relations. The ideal candidate will thrive in a dynamic environment, leveraging strong communication skills and attention to detail to resolve disputes and maintain customer satisfaction. Join a company that values diversity, innovation, and the potential of its employees, offering a supportive workplace culture and numerous career development opportunities. If you are ready to make a significant impact, this is your chance!

Benefits

Competitive Compensation

Benefits

RRSP Match

Share Save (Stock) Opportunities

Performance Incentives

Career Development Opportunities

Qualifications

• 1-3 years experience in a B2B distribution environment.
• Proficiency in Excel and Office 365 is recommended.

Responsibilities

• Manage collections, dispute resolution, and credit investigations.
• Contact customers for payments and resolve overdue balances.

Skills

Verbal Communication Skills

Written Communication Skills

Attention to Detail

Customer Service Skills

Dispute Resolution

Education

CCP or equivalent Business Diploma

Tools

Excel

Office 365

Sidetrade

Job description

Location:

Bunzl Ind - Calgary
GF Industrial Supply - Calgary
2270 Portland St SE
Calgary, AB T2G4M6, CAN

Position: Credit & Collections Specialist

The Credit & Collections Specialist is responsible for the effective administration of the Company’s Credit Policy and has a direct impact on corporate profitability. The ideal candidate possesses strong verbal and written communication skills; demonstrates attention to detail and accuracy when conducting investigations. Success in this role is driven by a combination of providing excellent customer service, proactive contribution to the team and Company’s short and long-term goals.

If you are this individual, who is committed to professionalism, integrity and who thrives in a fast-paced, transparent environment – we have a great opportunity for you!

Responsibilities:

• Collections, dispute resolution, order release, and credit investigations.
• Contact customers to secure payment, follow up on overdue balances, and resolve issues.
• Maintain detailed documentation of collection actions taken.
• Manage portfolio assigned, reduce DSO and past dues, and provide updates to management.
• Review and release blocked orders throughout the day, determine appropriate parameters to facilitate credit approvals while mitigating credit risks.
• Work with various departments within the business to resolve customer issues relating to initial booking of orders, delivery of goods/services, and fulfillment of projects. This requires in-depth knowledge of cross-functional units and processes.
• Reconcile customer accounts.
• Establish and maintain effective working relationships with both internal and external customers.

Requirements:

• Minimum 1-3 years continuous experience in a comparable role in a B2B distribution environment.
• Intermediate Excel and Office 365 proficiency recommended.
• CCP or equivalent Business Diploma considered an asset.
• Familiarity with Sidetrade interface considered an asset.
• Bilingual in French considered an asset.

About Bunzl Canada Inc.

Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. With over 1100 employees, we are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.

Our Beliefs:

• We believe through diversity we build strength.
• We believe that an entrepreneurial spirit provides endless possibilities.
• We believe that together we can achieve anything.
• We believe through innovation we can find dynamic solutions.
• We believe that motivated people create happy customers.
• We believe everyone counts at Bunzl.
• We believe that when you join our team, your potential is unlimited.

What’s in it for you?

Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You’ll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful! At Bunzl, we don’t just say our people are our greatest asset, we really mean it. Let’s talk about your future.

Interview Guidance:

Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

Only applicants moving forward in the process will be contacted.