Collections Agent - Summer Student

Rifco Inc; Red Deer; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in auto finance is seeking a summer student to support their Collections Department. This role offers a unique opportunity to gain hands-on experience in finance and customer service while helping to recover outstanding debts. You will be involved in contacting clients, tracking accounts, and ensuring compliance with privacy guidelines. With a culture that promotes collaboration and creativity, this company is recognized as one of the Best Places to Work. If you're eager to learn and grow in a supportive environment, this position is perfect for you.

Benefits

Competitive wages

Incentives and bonuses

Paid time away

Comprehensive benefits package

Career development and advancement

Social events (Christmas Party, family BBQ)

Qualifications

• Experience in conflict resolution and de-escalation is a plus.
• High School Diploma is required for this position.

Responsibilities

• Conduct basic collections and maintain accurate account notes.
• Ensure compliance with privacy guidelines in all interactions.

Skills

Conflict Resolution

De-escalation Skills

Education

High School Diploma

Job description

Rifco National Auto Finance has been providing Canadians with non-prime auto financing options since 2002. Delivering innovative, seamless, and rewarding auto financing services to dealer partners and their customers, Rifco works to simplify and expedite the delivery of lending services. Rifco’s brand and culture creates a community that drives us to succeed, and empowers our team to be collaborative, creative, and accountable. Rifco celebrates our stakeholder’s success through our industry leading Rifco Rewards+ program, pushing forward to be the preferred partner in Auto Finance.

Why join Rifco? We offer competitive wages which include incentives, bonuses, and paid time away. Rifco also has a comprehensive benefits package, career development and advancement, as well as social events including Christmas Party, family BBQ and other team building activities. Rifco was recognized as one of the Best Places to Work by Canadian HR Reporter in October 2023, based on several key metrics that include culture, diversity, compensation, and benefits.

POSITION SUMMARY

As a summer student with Rifco National Auto Finance, you will support the Collections Department in recovering outstanding debts for the organization. Your role will involve contacting clients and tracking accounts. This position is ideal for someone looking to gain hands-on experience in finance, customer service, and debt management. This is a term-certain position from May 12 to August 29, 2025.

QUALIFICATIONS REQUIRED

• Conflict Resolution experience would be an asset
• High School Diploma
• De-escalation skills would be an asset.
• Related experience preferred but not required

JOB RESPONSIBILITIES

• Conducting basic collections.
• Maintaining consistent and accurate notes on all accounts.
• Ensuring all privacy guidelines are followed.
• Performing other related duties as needed.

Please submit your resume by 12 pm, April 18, 2025.