Collections Account Representative

Working Energy; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the energy sector is looking for a Collections Account Representative to manage high-volume accounts effectively. The role entails ensuring customer satisfaction while minimizing losses and supporting sales objectives. Ideal candidates will have strong analytical and customer service skills and experience in collections.

Qualifications

• Minimum of 3 years related collection experience.
• Strong understanding of billing and collections functions.
• Experience in an ERP environment, preferably SAP.

Responsibilities

• Manage assigned accounts, ensuring effective collections.
• Achieve KPIs for collection rates and bad debt management.
• Coordinate with internal teams and external customers for service.

Skills

Analytical skills

Customer service

Negotiation skills

Organizational skills

Time management

Education

Business degree/diploma

Tools

Microsoft Office

ERP systems (SAP)

Job description

Position Summary:

Reporting to the Supervisor, Customer Finance, the Collections Account Representative is responsible for portfolio management and collection of high-volume accounts through application of UFA’s credit and collection policy. The Collections Account Representative will deliver excellent customer service to internal and external customers for implementation, strategies and solutions. Duties will include reviewing accounts for delinquency and determining appropriate collection action, risk analysis, dispute resolution, negotiation, maintaining payment arrangements, skip tracing and closure of delinquent accounts. The focus will be to support the sales objectives while minimizing losses through positive customer relations.

Key Responsibilities/Accountabilities:

• Accountable for the effective collection and account management of assigned accounts; ensure processes are applied consistently. Ensure that all collection calls are professional, non-threatening and respectful to the customer.
• Achieve team and individual KPI measurements, including collection rate, workflow, delinquency and bad debt as defined by management.
• Support sales objectives while safeguarding the company from undue risks.
• Coordinate with internal UFA team members and external customers to provide prompt and courteous service.
• Maintain accounts within assigned lines of credit and take appropriate action where necessary by liaising with credit to determine appropriate credit limits.
• Accountable to maintain minimal bad debt losses and accounts receivable aging.

Qualifications required for the position:

• A minimum of 3 years related collection experience.
• A business degree/diploma would be an asset.
• Strong analytical skills; understanding billing and collections functions and credit worthiness of customers.
• Strong telephone, customer service and organizational skills.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to details and strong negotiation skills.
• Proficiency in Microsoft Office and experience in an ERP environment (preferably SAP).

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Diversity, Inclusion & Belonging

At UFA we care about the lives of our employees, members, customers, elected officials, and partners. This includes their whole selves and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse populations and backgrounds, where everyone can do their best work. In our world of agriculture, it takes time for growth, this is our seed to grow inclusion and belonging at UFA.

If you require accommodation in submitting this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]

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We thank all candidates for their interest, however only qualified candidates will be contacted for an interview.

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