Account Representative

Banque Nationale du Canada; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Join Banque Nationale du Canada as an Account Representative, where you'll leverage your customer service skills to assist clients with transactions, develop lasting relationships, and work collaboratively in the Commercial Banking sector. We offer a hybrid work model, competitive salary, and numerous flexible benefits to enhance your quality of life and promote your wellbeing.

Benefits

Health and wellness program

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Virtual sleep clinic

Qualifications

• Three years of relevant experience in banking.
• Proficient in Microsoft Office applications.
• Knowledge of banking products and services.

Responsibilities

• Open commercial files and assist clients with various transactions.
• Perform checks and analyses for transaction accuracy.
• Establish and maintain effective communication with partners.

Skills

Communication

Client-focused

Teamwork

Emotional Intelligence

Accountability

Problem-solving

Education

Three-year college diploma or academic equivalent

Tools

Microsoft Office suite

Job description

Area of Interest: Advisory services, Commercial banking

A career as an Account Representative at National Bank, your ability to work in synergy with a variety of partners will be a key asset. You’ll use your excellent customer service skills and proactive approach to take charge of clients’ needs.

Your role:

• Open commercial files and assist clients with a variety of transactions
• Perform checks and analyses to ensure the accuracy of transactions
• Establish and maintain effective communication with the various partners involved in files (account managers, treasury managers, legal advisors, etc.)
• Devise solutions that are tailored to client needs
• Develop lasting business relationships with clients by providing exceptional service
• Work with the team to continuously improve administrative processes and tools

Your team:

Working in the Commercial Banking sector, you’ll be part of a large team that stands out for its exceptional level of collaboration. In addition to maintaining client relationships and carrying out a variety of tasks, you’ll have the opportunity to develop your skills through training, hands-on learning, and discussions with experts in your group.

We want to contribute to your quality of life by offering you flexibility in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites:

• Three-year college diploma or academic equivalent in a related field and three years of relevant experience
• Proficiency with Microsoft Office suite, including Word and Excel
• Knowledge of banking services and products for businesses
• Good sense of initiative and good level of autonomy

Languages:

Skills

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Communication Diversity & Inclusion Driving Results Emotional Intelligence Teamwork Accountability Client-focused Empathy Initiative Learning Agility Resiliency Humility

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us,and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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