Account Service Representative IV

Centene Corporation; Canada; Remote; CAD 55,000 - 99,000; Full time

Job summary

A national organization, Centene Corporation, is seeking an Account Service Representative IV to manage accounts and enhance customer loyalty. This position involves coordinating administrative tasks, conducting enrollment activities, and collaborating with Account Managers to improve membership growth and overall profitability. The role is well supported with a competitive salary and diverse benefits aimed at enhancing work-life balance.

Benefits

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off and holidays

Flexible work schedules

Qualifications

• Bachelor’s degree preferred in relevant fields.
• Experience in Sales, Marketing, and Public Relations.
• Ability to obtain a sales license if not already possessed.

Responsibilities

• Coordinates internal administrative processes and manages accounts.
• Conducts benefits comparison analysis and manages enrollment activities.
• Visits clients and resolves member issues as needed.

Skills

Sales

Marketing

Public Relations

Education

Bachelor’s degree in Marketing and Sales, Business Administration, Public Relations

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

***NOTE: For this role we are seeking candidates who live in California***

Position Purpose: The Account Service Representative IV services assigned accounts to create and maintain customer loyalty and to achieve in-group membership, premium growth and overall profitability. Under the general direction of the Account Manager this position is responsible for coordinating the internal administrative processes. Administers designated renewals, open enrollment, Wellness, timely administrative Medical/Rx Claim processing and other tasks, while adhering to corporate budgetary policies, procedures, and guidelines.

• Performs key liaison functions between Health Net and SPA administrators and consultants to obtain relevant information and/or to assist them in matters relating to the broad scope of Health Net activities, with a goal of establishing and maintaining a positive relationship.
• Conducts benefits comparison analysis and makes suggestions for benefit implementation and modification to promote the use of most cost-effective and competitive plan to a particular industry.
• Works closely with the assigned Account Manager to better manage the daily account activities and escalated member issues.
• Plans, coordinates, and conducts group enrollment activities including enrollment presentations, mass mailings, etc.
• Implements benefit designs, rates, contacts, broker commissions, and group structure in several sales databases upon group renewal or new group sale.
• Implements Sales and Marketing Division strategy to increase membership.
• Interprets and implements sales and marketing policies and procedures.
• Handles and resolves group problems, within level of authority; assists members with PPG problems.
• Provides information to SPA groups on legislative issues, network disruption, or and other matter of general interest that may impact on Health Net activities.
• Reviews and approves enrollment materials, group service agreements, ID cards, and other group member materials for mailings.
• Visits clients on a routine basis to accomplish position.
• Completes project assignments that support unit or department goals.

Education/Experience: Bachelor’s degree in Marketing and Sales, Business Administration, Public Relations or related field preferred.Sales, Marketing and Public relations experience preferable

License/Certification: Possession of a sales license or the ability to acquire one within a reasonable period of time

Pay Range: $55,100.00 - $99,000.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act