Remote - Claims Service Representative, National Accounts (Alberta Canada)

SCM Insurance Services; Calgary; Remote; CAD 40,000 - 55,000; Full time

Job summary

SCM Insurance Services is seeking a Claims Service Representative for their remote National Accounts team in Alberta, Canada. This entry-level role involves providing administrative support, ensuring accurate claims processing and superior customer service. Ideal candidates are organized, communicative, and able to thrive in a dynamic team environment, making this a great opportunity for those looking to start a career in the insurance industry.

Qualifications

• Must have the aptitude to learn new skills.
• Experience in administrative support roles is preferred.
• Strong verbal and written communication skills in English.

Responsibilities

• Provide administrative support in claims creation.
• Handle claims inquiries and assist with data entry.
• Manage claim file management support in systems.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Detail-oriented

Education

Post-secondary education in administration

Experience in the insurance industry

Tools

Microsoft Word

Excel

Job description

Remote - Claims Service Representative, National Accounts (Alberta Canada)

Remote - Claims Service Representative, National Accounts (Alberta Canada)

Company

ClaimsPro LP

Remote - Claims Service Representative, National Accounts (Alberta Canada)

Role Summary

Working with a team of people, you will provide administrative support services in claims creation and demonstrate a superior level of customer service. This role requires the flexibility to be available between the hours of 8:00 AM to 7:00 PM EST Monday through Friday. Other duties as may be required.

Competencies Required To Succeed

• Professional demeanor and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Reliable and punctual
• Ability to meet set timelines
• Ability to work independently with minimum supervision
• Ability to execute high attention to detail, take initiative drive tasks to conclusion withing set timelines
• Demonstrated professionalism and work ethic
  
  

Responsibilities

Claims Set Up

• Claim creation in dedicated claims management system(s) as per account instructions
• Claim is triaged appropriately and assigned within target timeframe with 95% accuracy
• Participate on Email and / or Phone Queues
• Make initial contact
  
  

Billings, and payment processing

• Files billed within specified time frame, as per account instructions
• Payments issued accurately and as per account instruction
  
  

Claims support

• Handle claims inquiries, including calls from insureds, third party insurers and vendors
• Provide assistance with data entry, notes, ordering police reports, lien searches and other claims related tasks
  
  

Account Management Support

• Proper handling of correspondence for National Account employees and maintaining a catalogue of electronic devices
• Provide claim file management support in Claims Management System(s)
• Completing data integrity tasks and updates
• Assisting with all other requests as directed from supervisor and National Accounts management team
  
  

Required Education & Experience

• Post-secondary education in administration, insurance or related fields is considered an asset
• Experience in an administrative support role, specifically in the insurance industry is considered an asset
• Experience working within a dynamic team
• Must have the aptitude and ability to learn new skills
• Experience with Microsoft Word and Excel
• Experience with reporting and data management considered an asset
• Strong verbal and written communication in English
• Ability to work in a fast-paced environment
• Must be legal to work in Canada
  
  

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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