CN - Inside Sales-Customer Service Rep (KAR)

MSC Industrial Supply Co; Quebec; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading industrial supply company is looking for a bilingual Inside Sales-Customer Service Representative in Quebec. This role involves providing exceptional customer service, processing orders, and supporting distribution partners. The ideal candidate will have at least 2 years of experience in Inside Sales and possess strong communication and organizational skills. The company offers competitive pay and a comprehensive benefits program.

Benefits

Comprehensive benefits program

Competitive pay

Qualifications

• Minimum of 2 years previous Inside Sales experience is required.
• Strong communication skills to convey messages clearly and effectively.
• Team-player with the ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to industrial distributors.
• Sell products via phone, fax, and email.
• Support distribution partners with inquiries.

Skills

Strong communication skills

Strong work ethic

Organizational skills

Knowledge of industrial products

Ability to work independently

Education

Secondary School preferred

Job description

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CN - Inside Sales-Customer Service Rep (KAR)

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID: 18757

Employment Type: Full Time

Job Category: Customer Service/Support

State or Province: Quebec (CA-QC)

Potential WorkLocation:

INDIQUE LES TÂCHES ESSENTIELLES

BRIEF POSITION SUMMARY:

We are currently seeking a bilingual Inside Sales-Customer Service Representative for our Quebec location. The successful candidate will possess the skills to provide exceptional customer service.

DUTIES and RESPONSIBILITIES:

• Provide exceptional Customer Service to our group of Industrial Distributors.
• Interact, respond and follow up with customers on a daily basis, responding to all inquiries in a courteous and efficient manner.
• Sell a diversified line of products via phone, fax, and email.
• Processing customer orders through the computer system, ensuring accuracy and prompt delivery.
• Takes ownership with difficult customer service issues while resolving in a timely manner.
• Support our distribution partners with service, pricing, delivery, and inventory inquiries.
• Maintain a well-rounded knowledge of products sold.
• Review open orders and backorders on a daily basis.
• Demonstrated focus on the customer with exceptional service.
• Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
• Participates in special projects and performs additional duties as required.

*INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE:

• A minimum of 2 years previous Inside Sales experience is required.
• Secondary School preferred.

SKILLS:

• Strong communication skills, ability to convey message in an organized, clear and effective manner.
• Demonstrate a strong work ethic and personal commitment to get the job done.
• Strong organizational and computer skills.
• Knowledge of industrial products is preferred.
• Team-player and an ability to work independently in a fast-paced environment.

OTHER REQUIREMENTS/ADDITIONAL DETAILS

• On site is preferred but not mandatory if outside the province of QC.

WHY MSC?

People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

Equal Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national or ethnic origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.