Cloud Support Engineer - AI-Driven, Remote-First Ownership

Jobgether SRL; Canada; Remote; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Remote-first work environment

Flexible working arrangements

Professional development

Job summary

Jobgether SRL in Canada seeks a Technical Support Engineer to own customer-reported incidents from initial investigation through resolution, guiding customers on product capabilities, configuration, and best practices. This remote-first role blends Linux administration, networking, databases, APIs, and cloud technologies in a fast-paced cloud-commerce platform environment.

You will work with developers, product teams, and account managers to diagnose complex issues, document findings, and create

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical discipline.
• 3+ years of experience in technical or support engineering.
• Strong hands-on experience with Linux system administration, particularly CentOS or RHEL environments.
• Practical networking knowledge including TCP/IP, IP addressing and subnetting, routing, network configuration, and troubleshooting.
• Experience with relational databases such as PostgreSQL, MySQL, or Oracle, including strong SQL skills.
• Ability to interpret system logs and use monitoring and troubleshooting tools to diagnose issues.
• Familiarity with APIs and integrations (REST, SOAP, JSON, XML, XML‑RPC) and authentication standards like OAuth and SAML.
• Experience with web hosting or similar infrastructure environments.
• Strong written and verbal English communication and ability to collaborate with distributed teams.
• Strong analytical and incident-management skills; ability to work independently in a remote environment.
• Experience with Java, Python, or C++ is a plus; Kubernetes is an additional advantage.

Responsibilities

• Own technical support tickets end-to-end, investigating customer-reported incidents, troubleshooting issues, identifying root causes, and delivering effective solutions.
• Provide clear guidance on product functionality, configuration, best practices, and technical processes.
• Diagnose complex issues using Linux administration, system logs, monitoring tools, networking concepts, databases, APIs, and other troubleshooting techniques.
• Manage customer communication and provide timely, accurate updates in accordance with service-level agreements and quality standards.
• Collaborate with developers, product teams, account managers, and other technical stakeholders to resolve issues efficiently and elevate appropriately when required.
• Maintain accurate ticket records, documenting investigation steps, resolutions, and relevant technical information.
• Create and improve technical notes, knowledge-base articles, and troubleshooting documentation to strengthen team knowledge and reduce recurring issues.
• Stay current with the platform, related technologies, support processes, and emerging tools through training and self-directed learning.
• Contribute to operational projects and additional initiatives that improve support effectiveness, customer satisfaction, and team efficiency.
• Explore and apply AI tools where they can improve productivity, automate repetitive work, accelerate troubleshooting, or enhance technical documentation.

Skills

Linux administration

Networking

SQL

API integration

English communication

Incident management

Education

Bachelor's degree in Computer Science or related field

Tools

PostgreSQL

MySQL

Oracle

REST APIs

JSON/XML

OAuth/SAML

Kubernetes

Job description

Jobgether SRL in Canada seeks a Technical Support Engineer to own customer-reported incidents from initial investigation through resolution, guiding customers on product capabilities, configuration, and best practices. This remote-first role blends Linux administration, networking, databases, APIs, and cloud technologies in a fast-paced cloud-commerce platform environment.

You will work with developers, product teams, and account managers to diagnose complex issues, document findings, and create