Cloud Support Analyst

Zafin; Toronto; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Meaningful recognition

Stock option plan

Job summary

Zafin is seeking a Cloud Support Analyst IIl to collaborate with end users and business stakeholders to troubleshoot and resolve system and data issues. The role includes identifying improvements to financial systems to streamline processes and working with vendor partners on implementations and troubleshooting.

The ideal candidate will leverage SQL, cloud platforms, and programming knowledge in a fast-paced environment with cross-functional teams, and may support offshore hours while working in

Qualifications

• Experience in databases and SQL skills for investigative techniques and issue resolution.
• Experience supporting enterprise systems, preferably cloud-based (Azure, AWS, GCP).
• Knowledge in Java or other programming languages.
• Certification(s) in Cloud Technologies.
• Experience in automation of repeatable processes.
• Post-secondary education in information management, computer science, or related field.

Responsibilities

• Identify, troubleshoot, and resolve system and data issues with end users and stakeholders.
• Identify and implement improvements to financial systems to streamline business processes.
• Collaborate with vendor partners on implementations, enhancements, or troubleshooting.
• Manage assigned engagements and work within cross-functional teams.
• Maintain professional presence and credibility; operate in an office setting; support offshore hours/time zones.

Skills

SQL skills

Cloud platforms understanding

Team collaboration

Problem-solving

Education

Post-secondary education in information management, computer science, or related field of study

Tools

Linux scripting

SFTP process

Cloud certifications

Automation of repeatable processes

Job description

• Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst IIl will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues
• The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes
• They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues
• Experience with process methodologies
• Solid understanding of business concepts and issues
• Ability to collaborate within a team and cross-functional team environment
• Ability to manage assigned engagement
• Professional presence with the ability to quickly establish personal credibility and demonstrate expertise
• Ability to work in office setting
• Fast paced environment with tight deadlines
• Support offshore hours / multiple time zone

Benefits

• Flexible work arrangements - includes opportunities for hybrid work, flexible hours, flexible locations, and various types of paid leave
• Meaningful recognition - we truly value our team members’ contributions and ensure that their achievements are properly recognized and rewarded through areas such as incentive opportunities
• Ownership - we offer a stock option plan that is exclusively for employees who share our sense of purpose and create value that keeps us on our A-game

Experience in databases and able to leverage your strong SQL skills as part of your investigation techniques for issue resolution and fixesExperience supporting enterprise systems, preferably cloud based systems in Azure, AWS, GCP, etcKnowledge in Java or any other programming languagesCertification(s) in Cloud TechnologiesExperience in automation of repeatable processesPost-secondary education in information management, computer science, or related field of studyExperience in Linux scripting/commands and SFTP process