CLK 09 - Health Services Navigator

British Columbia Public Service Careers; Burnaby; On-site; CAD 55,000 - 62,000; Full time

Job summary

The BC Public Service in BC Health is seeking a Health Services Navigator to join HealthLink BC. This role provides health information, referrals, registration support and care escalation to patients within the 24/7/365 Operations Virtual Health Services.

The position is Regular Full Time, in-person at listed locations, with eight positions available. A Criminal Record Check is required and employees must be located in BC at the time of employment.

Qualifications

• Secondary school graduation or equivalent.
• Experience delivering high standard client service in a high-volume environment.
• Experience/training in word processing, spreadsheets, and standard computer applications.
• Preference may be given to applicants with healthcare or emergency response experience.

Responsibilities

• Provide health information, referral, registration support and care escalation to HLBC callers.
• Support the 24/7/365 8-1-1 Operations Virtual Health Services.

Skills

Client service experience

Word processing and spreadsheet

Education

Secondary school graduation or equivalent

Job description

CLK 09 - Health Services Navigator - (125920)

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Posting Title

CLK 09 - Health Services Navigator

Position Classification

Union

GEU

Work Options

On-Site

Location

Burnaby, BC V3J 1N3 CA
Langley, BC V3A 8T1 CA
Multiple Locations, BC CA (Primary)

Salary Range

$54,684.22 - $61,647.97 annually

Close Date

9/30/2026

Job Type

Regular Full Time

Ministry/Organization

BC Public Service -> Health

Ministry Branch / Division

Health Services Integration Division/HealthLink BC

Job Summary

The Team
HealthLink BC (HLBC) bridges the gap before, between, and after in-person community services to best support the patient in the optimization of their health; and health care providers in their aim to achieve the highest clinical outcome for their patients. This organization is designed to support the citizens of British Columbia and the Yukon, both unattached and attached, by providing access to timely health information and services within the broader, complex health system. HealthLink BC is integral to delivering digital and virtual health services across British Columbia and the Yukon, enhancing patient attachment and access to high-quality, culturally safe episodic care.
The Role
The Health Services Navigators provide health information, referral, registration support and care escalation to patients of the 24/7/365 8-1-1 Operations Virtual Health Services.

Qualifications: Education and Experience Requirements

• Secondary school graduation or equivalent.
• Experience delivering a high standard of client service in a high volume, fast paced, rapid changing environment.
• Experience / training in word processing, spreadsheet and other standard computer applications.

Preference may be given to applicants with:

• Experience within a healthcare or emergency response setting.

Willingness statement:

• Ability to work specific types of shifts, shift patterns, or shift lengths that may range from 7-10 hours.
• Ability to work in multi-sited office.
• Ability to work shifts that may include days, evenings, and weekends in order to support a 24 hour / 7 day per week contact center environment.
• Ability to work in an environment where schedules are subject to review and change on a yearly basis to assure operational needs are met.

For questions regarding this position, please contact [e-mail] .

About this Position:
There are currently 8 positions available with mix of full and part-time work.
This position requires full-time, in-person work at the physical location listed.
This position can be based out of any of the location(s) listed above.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

Join the BC Public Service, a Canada’s Top 100 Employers award winner that offers diverse career opportunities in more than 200 occupations across 280 communities throughout British Columbia. You'll enjoy competitive benefits, a healthy work-life balance, and meaningful work that supports your professional growth. Build your career in beautiful British Columbia.

Job Category

Administrative Services, Health Services