Clinic Services Manager

Parsons Park Multidisciplinary Clinic and Pharmacy; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

Parsons Park Medical Clinic is seeking a experienced Clinic Services Manager to oversee day-to-day operations, enhance patient flow, and drive high-performance teams in Edmonton, AB. You will partner with healthcare providers and administrative staff to support growth and maintain compliance with Health Information Act guidelines.

The role requires strong leadership, workflow optimization, EMR proficiency (Healthquest a plus), and a proven track record in healthcare operations.

Qualifications

• Experience in medical clinic or healthcare operations management (multi-provider clinic preferred).
• Demonstrated leadership and supervision of administrative staff.
• Strong understanding of clinic workflows, scheduling, and day-to-day operations.
• Experience with EMR/EHR systems (Healthquest experience is an asset).
• Familiarity with clinic KPIs, reporting, and operational improvement.
• Strong organizational and problem-solving skills in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to handle confidential information in compliance with the Health Information Act (HIA).

Responsibilities

• Manage day-to-day clinic operations to ensure smooth patient flow, effective staff coordination, and high service standards.
• Manage scheduling, physician coverage, operational processes, and clinic systems to improve efficiency, regulatory compliance, and patient experience.
• Lead, support, and develop administrative and clinical teams while fostering accountability, engagement, and high performance.
• Oversee recruitment, hiring, onboarding, training, and performance management of clinic staff.
• Track and analyze key performance indicators (KPIs), budgets, and operational outcomes, using data to drive continuous improvement initiatives.
• Identify, develop, implement, and maintain operational policies and procedures to support consistent clinic performance.
• Ensure compliance with healthcare regulations, safety standards, and internal clinic policies.
• Address operational challenges, workflow bottlenecks, and patient concerns promptly and professionally.
• Coordinate vendor relationships, supplies, and inventory management to ensure smooth clinic operations.
• Lead and support ongoing process improvement initiatives to enhance clinic efficiency and patient experience.

Skills

Healthcare operations

Leadership

Clinic workflows

EMR/EHR systems

KPIs & reporting

Organization & problem-solving

Communication & customer service

Data privacy (HIA)

Tools

Healthquest EMR

Job description

1087 Parsons Rd SW, Edmonton, AB, T6X 0X2

Clinic Website: https://parsonsparkmedical.ca/

Note

At Parsons Park Medical Clinic, caring for our patients and their loved ones is our top priority.

Each member of our team takes great pride in serving our patients to the best of our ability.

Join our team to become a part of one of the finest patient care teams in Edmonton.

Position Overview

We are looking for an experienced and highly organized Clinic Services Manager to oversee the day-to-day operations of Parsons Park Medical Clinic. This role is essential to ensuring smooth clinic workflows, exceptional patient experiences, and strong operational performance. The Clinic Services Manager will partner closely with healthcare providers, administrative staff, and leadership to support high-quality care and ongoing clinic growth.

Responsibilities

• Manage day-to-day clinic operations to ensure smooth patient flow, effective staff coordination, and high service standards
• Manage scheduling, physician coverage, operational processes, and clinic systems to improve efficiency, regulatory compliance, and patient experience
• Lead, support, and develop administrative and clinical teams while fostering accountability, engagement, and high performance
• Oversee recruitment, hiring, onboarding, training, and performance management of clinic staff
• Track and analyze key performance indicators (KPIs), budgets, and operational outcomes, using data to drive continuous improvement initiatives
• Identify, develop, implement, and maintain operational policies and procedures to support consistent clinic performance
• Ensure compliance with healthcare regulations, safety standards, and internal clinic policies
• Address operational challenges, workflow bottlenecks, and patient concerns promptly and professionally
• Coordinate vendor relationships, supplies, and inventory management to ensure smooth clinic operations
• Lead and support ongoing process improvement initiatives to enhance clinic efficiency and patient experience

Skills and Experience

• Experience in medical clinic or healthcare operations management (multi-provider clinic preferred)
• Proven leadership and team management experience, including supervising administrative staff
• Strong understanding of clinic workflows, scheduling, and day-to-day operations
• Experience with EMR/EHR systems (Healthquest experience is an asset)
• Familiarity with clinic KPIs, reporting, and operational improvement
• Strong organizational and problem-solving skills in a fast-paced environment
• Excellent communication and customer service skills
• Ability to handle confidential information in compliance with the Health Information Act (HIA)

Work Authorization

Candidates must be legally authorized to work in Canada for the duration of employment. Parsons Park Medical Clinic does not provide immigration sponsorship or support for work permit applications.