Care Coordinator Manager

Lifemark Health Group; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Job summary

Lifemark Physiotherapy Edmonton 51 Avenue is seeking a dedicated Care Coordinator Manager to oversee patient intake, data entry, communications, and invoicing within a high‑volume clinic. You will lead the care coordination team and ensure efficient operations that support exceptional patient care.

The role emphasizes relationship building with patients, staff, and external stakeholders, with a focus on service excellence and continuous improvement of administrative processes.

Qualifications

• High School Diploma or equivalent required; post‑secondary education in Medical Office Administration or related field is an asset
• 1-5 years of experience in a clinical or healthcare setting; leadership experience preferred
• Proven ability to effectively manage multiple priorities in a fast‑paced, high‑volume environment
• Strong verbal and written communication skills, with a commitment to delivering exceptional patient/customer service
• Demonstrated flexibility and adaptability, with the ability to respond to changing priorities and clinic needs
• Ability to lead a team while working independently
• Proficient in Microsoft Office and EMR/case management systems
• Experience in a physiotherapy or multidisciplinary clinic is an asset

Responsibilities

• Create a welcoming, patient-focused clinic environment
• Lead and support resolution of patient inquiries and concerns
• Oversee reception operations and daily clinic flow
• Manage Accounts Receivable and payment processing
• Ensure accurate data entry and patient record management
• Coordinate timely submission of insurance and stakeholder documentation
• Oversee expense reporting, petty cash, and financial controls; support accounting processes
• Manage payroll accuracy and timelines
• Oversee clinic administration and office operations
• Ensure compliance with company policies and procedures

Skills

Leadership experience

Customer service

Communication skills

Multitasking

Microsoft Office

EMR/case management

Healthcare background

Education

High School Diploma or equivalent

Post-secondary Medical Office Administration

Tools

Microsoft Office

EMR/case management systems

Job description

Care Coordinator Manager – Lifemark Physiotherapy Edmonton 51 Avenue

Location: 10393 51 Ave NW, Edmonton, AB T6H 0K4
Status:Permanent Full Time

Anticipated Work Schedule:

Monday From: 10:00:00 To: 18:00:00

Tuesday From: 09:00:00 To: 17:00:00

Wednesday From: 12:00:00 To: 20:00:00

Thursday From: 11:00:00 To: 19:00:00

Friday From: 09:00:00 To: 17:00:00

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator Manager at CLINIC, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator Manager who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”,\"We trust each other to do the right thing”, \"We go the extra kilometre” and “We belong here”.

The Care Coordinator Manager is responsible for fostering and maintaining strong relationships between the clinic and its customers, including patients, staff, funders, and referral sources. This role provides leadership and oversight to the care coordination team, ensuring the delivery of efficient, high-quality administrative support and seamless clinic operations.

Through a focus on service excellence, the Care Coordinator Manager promotes a culture of friendly, professional, and patient-centered care in all interactions with patients, team members, and external stakeholders.

The Care Coordinator Manager is responsible for performing and overseeing all aspects of clinic coordination, including patient intake, data entry, phone and email communications, outbound calling, and the processing of faxes. In addition, this role will oversee invoicing and payment processing, while supporting team performance, workflow optimization, and continuous improvement of administrative processes.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities:

• Create a welcoming, patient-focused clinic environment
• Lead and support resolution of patient inquiries and concerns
• Oversee reception operations and daily clinic flow
• Manage Accounts Receivable and payment processing
• Ensure accurate data entry and patient record management
• Coordinate timely submission of insurance and stakeholder documentation
• Oversee expense reporting, petty cash, and financial controlsSupport accounting processes and reporting
• Manage payroll accuracy and timelines
• Oversee clinic administration and office operations
• Ensure compliance with company policies and procedures

Qualifications & Core Competencies:

The ideal candidate will have:

• High School Diploma or equivalent required; post‑secondary education in Medical Office Administration or related field is an asset
• 1-5 years of experience in a clinical or healthcare setting; leadership experience preferred
• Proven ability to effectively manage multiple priorities in a fast‑paced, high‑volume environment
• Strong verbal and written communication skills, with a commitment to delivering exceptional patient/customer service
• Demonstrated flexibility and adaptability, with the ability to respond to changing priorities and clinic needs
• Ability to lead a team while working independently
• Proficient in Microsoft Office and EMR/case management systems
• Experience in a physiotherapy or multidisciplinary clinic is an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self‑identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca