Clinic Manager

Intello Technologies Inc.; Vancouver; On-site; CAD 89,000 - 133,000; Full time

Job summary

An established industry player is seeking a dedicated operations manager for their healthcare clinic in Vancouver. This role involves overseeing daily operations, leading a dynamic team, and ensuring exceptional customer service. The ideal candidate will have a strong background in management within healthcare or related fields, along with outstanding negotiation and strategic planning skills. Join a forward-thinking organization that values innovation and is committed to improving health experiences for individuals and families. If you're passionate about making a difference and fostering a positive workplace culture, this opportunity is perfect for you.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Company matched pension program

Learning and development opportunities

Opportunity to give back to communities

Qualifications

• 5+ years of progressive management experience in healthcare or service industries.
• Outstanding negotiating skills and experience in strategic planning.

Responsibilities

• Oversee and manage day-to-day clinic operations and team performance.
• Support clinic budgeting and lead initiatives to meet revenue targets.
• Ensure quality assurance in client services and maintain high standards.

Skills

Management Skills

Negotiation Skills

Customer Service

Strategic Planning

Education

Post secondary degree in health related field

Job description

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TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

Let’s create a healthier future, together!

Our team and what we’ll accomplish together

At TELUS Health Care Centres, we're proud to offer prevention-focused healthcare plans for individuals and families. Our interdisciplinary team consists of Radiologists and Diagnostic Imaging Technicians. As a senior member of the management team at XRAY 505, located in Vancouver, you will be responsible for business operations, all while providing exceptional customer service to our clients.

What you’ll do

• Oversee, plan, lead, and manage day-to-day clinic operations
• Lead the clinic team, providing coaching, development, mentorship, and ongoing support
• Manage performance, motivate team members to achieve objectives, and conduct performance appraisals
• Responsible for the hiring, onboarding and development of team members (both clinical and administrative)
• Support clinic budgeting and lead initiatives to meet revenue and expense targets
• Continuously evaluate and review operational processes and procedures to identify and recommend improvements
• Support the Regional director in the development and design of overall clinical care excellence, service, and market growth strategies
• Work closely with operations and clinic leaders from across the country to implement policies, processes, and procedures
• Maintain client services quality assurance (QA), ensuring the Care Centre standard of service is consistently delivered by monitoring reception, appointment booking, referral processes, correspondence, timely client communications, and client survey satisfaction
• Act as the main point of contact for Radiologists within the clinics to negotiate contracts, address administrative issues, and handle escalations
• Foster an enthusiastic and positive culture within the region while ensuring that all team members are treated respectfully and given the opportunity to succeed
• Protect health information and privacy, ensuring the team has updated information and training on TELUS and Care Centre policies
• Support the vision, mission, values, and strategic objectives of the company through open and transparent communications
• Monitor progress towards achieving the objectives and policies

What you bring

Education:

• Post secondary degree in a health related field (i.e., Business Administration, Healthcare Administration, Health Sciences) and/or clinical relevant experience, is an asset

Experience:

• 5+ years of progressive management experience (relevant experience in healthcare, private clinics, hospitality, or other pertinent service industries preferred)
• Experience in creating strategic plans with a proven track record in meeting targets
• Outstanding negotiating skills in both internal and external settings

Salary Range: $89,000-$133,000

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.