Manager, Clinic Infrastructure

FYidoctors; Delta; On-site; CAD 94,000 - 118,000; Full time

Job summary

An established industry player is seeking a Manager for Clinic Infrastructure to lead IT initiatives across numerous clinics in Canada and the USA. This role involves managing a technical team, ensuring the security of IT environments, and implementing new technologies efficiently. You will play a crucial part in driving continuous improvement and fostering a culture of mentorship and growth. Join a forward-thinking organization dedicated to enhancing patient care and providing a comprehensive rewards package, including personal development opportunities and a people-first culture. If you are passionate about technology and leadership, this is the opportunity for you!

Benefits

Two free pairs of glasses and lenses per year

Ongoing growth and development opportunities

People-first culture

Community support initiatives

Qualifications

• 5+ years in an infrastructure role and 3+ years managing teams.
• Experience with Azure, AWS, and scripting using PowerShell.

Responsibilities

• Manage rollout of IT infrastructure across 300+ clinics.
• Lead projects using AGILE methodologies and mentor technical teams.

Skills

Infrastructure Management

Coaching and Mentoring

Scripting (PowerShell)

Azure

AWS

Active Directory

Networking

Cybersecurity

Education

Post-secondary degree in Information Technology

Tools

AGILE methodologies

ITSM applications

Meraki SD-WAN

Job description

Join our team as a Manager, Clinic Infrastructure! In this role you’ll collaborate with our Architecture team to implement IT environments for Eyecare clinics across Canada and the USA. You’ll lead, coach and mentor a technical team to drive success!

What Will You Be Doing?

• Managing the rollout of new equipment, services and infrastructure across over 300 locations, while driving continuous improvement initiatives and maintaining comprehensive documentation.
• Leading Infrastructure projects using very efficient and effective AGILE methodologies.
• Managing a technical team, providing mentorship, coaching, training, and fostering an environment that enables success.
• Securing the environment in each clinic from external threats and breaches of data and/or privacy.
• Overseeing transition implementation projects to ongoing operational support by the IT Service Desk and Technical Support Teams.
• Performing ticket management, handling difficult issues, urgent break fix, and providing third level support for clinics.
• Collaborating with the Architecture team to implement IT environments for clinics across Canada and the USA.
• Staying up to date on technology trends and maintaining professional designations.

As The Successful Candidate You Have:

• Post-secondary degree in information technology.
• 5+ years in an infrastructure role in retail environments.
• 3+ years in managing technical personnel.
• Scripting experience and familiarity using PowerShell.
• Experience with and mastery of Azure and AWS platforms.
• High competency with Active Directory, Radius, DHCP, Group Policy, DNS and other Infrastructure technologies.
• Familiarity with project management and ITSM applications.
• Knowledge of networking, rationalizing cloud strategies, exposure to the medical field with PIPEDA and HIPAA or a focus on cybersecurity would all be considered advantageous.
• Management and configuration of network solutions across multiple locations, including SD-WAN via Meraki.
• Ability to train less experienced personnel in hard skills listed above.
• Ability to collaborate with and support stakeholders across multiple business units.
• AZ-305 or similar Azure Certification.
• Cisco Certified Network Associate (CCNA) or Professional (CCNP) would be preferred.
• Systems Security Certified Practitioner (SSCP) or similar would be beneficial.

How You'll Benefit working at our Home Office:

• A comprehensive total rewards package, including two free pairs of glasses and lenses per year.
• A coaching culture that fosters ongoing growth and development opportunities.
• A people-first culture, (but dogs are also welcome).
• An organization that gives back locally and nationally, and supports you in doing so as well.

Why You Should Join Us:

FYihealth group is Canada's leading diversified healthcare organization comprised of FYidoctors, Visique, BonLook, and solis optics. Doctor-led, professionally managed, and patient-focused, the organization concentrates on delivering outstanding eye care with patient-centric products and services. Our purpose is to enhance the lives of our patients. We are Canada’s fastest-growing eye care provider with our Canadian-owned ophthalmic lens manufacturing facility and distribution center.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is between $94,100.00 and $117,600.00 annually considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.