Clinic Front Desk Lead - Service, Scheduling and Growth

Axis Therapy & Performance; Toronto; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Hourly wage $19-21 CAD

On-Site Gym

Casual work attire

Competitive salary

Bonus incentives for staff referrals

Staff discounted treatment sessions

Growth and leadership opportunities

Mental health benefits via Inkblot

Culture-driven environment

Quarterly staff socials

Discounted vendor rates

Job summary

Axis Therapy & Performance is seeking a friendly and proactive Client Care Coordinator to ensure exceptional client experiences at the front desk. You will support therapists, manage bookings, and uphold clinic standards in a collaborative environment.

The role requires 1+ year in customer service or hospitality, ability to work flexible shifts including evenings/weekends, and strong attention to detail. Join a team that values growth, mentorship, and a vibrant clinic culture.

Qualifications

• 1+ years experience in customer service/hospitality.
• Able to work days, evenings and/or weekend hours.
• Minimum of 2 shifts per week (~10 hours per week).
• Strong attention to detail and accuracy.
• Positive attitude and proactive approach to team growth.

Responsibilities

• Manage front desk operations and schedule to support therapists and clients.
• Promote clinic culture and Axis values in client interactions.
• Coordinate with therapists, leadership, and billing to ensure smooth operations.
• Handle referrals, bookings, arrivals, and waitlists with accuracy.
• Assist with cash handling, invoicing and end-of-day reporting.

Skills

Customer service

Hospitality

Communication

Attention to detail

Teamwork

Job description

Axis Therapy & Performance is seeking a friendly and proactive Client Care Coordinator to ensure exceptional client experiences at the front desk. You will support therapists, manage bookings, and uphold clinic standards in a collaborative environment.

The role requires 1+ year in customer service or hospitality, ability to work flexible shifts including evenings/weekends, and strong attention to detail. Join a team that values growth, mentorship, and a vibrant clinic culture.