Client Care & Sales Lead

BeWell Clinics; Hamilton; On-site; CAD 52,000 - 76,000; Full time

Job summary

BeWell Health Centres in Ontario is seeking a Client & Sales Lead to manage the clinic's inbound inquiries, convert leads into clients, and ensure a warm, supportive intake experience.

You will coordinate clinician calendars, monitor KPIs, and collaborate with marketing to improve lead generation while maintaining confidentiality and high standards of client care. This is an in-person role based in Mississauga or Hamilton with GTA travel.

Qualifications

• Experience in client-focused sales and service environments.

Responsibilities

• Take ownership of inbound lead pipeline from initial inquiry through booking.
• Respond to inbound leads promptly via phone, email, text, and other channels.
• Conduct discovery conversations to understand client needs, goals, and barriers to care.
• Convert qualified leads into booked consultations, assessments, and appointments.
• Develop and maintain follow-up sequences for leads who do not immediately book.
• Proactively contact warm, inactive, and previously lost leads to generate bookings.
• Track lead volume, response times, booking rates, conversion rates, and revenue.
• Work with marketing to provide feedback on lead quality and campaigns for improvement.
• Maintain client confidentiality and follow privacy policies.

Skills

Lead management

Client communication

Sales & conversion

Scheduling

KPI tracking

Inbound leads

Job description

About Us

At BeWell Health Centres we're reimagining how care is delivered in Ontario - comprehensive, committed, and connected.

We believe in treating the whole person, not just the diagnosis. Our interdisciplinary team includes psychotherapists, social workers, psychiatrists, and psychologists working collaboratively to provide evidence-informed, deeply human care.

Here, you'll find the resources and support to do your best work - and the freedom to shape your clinical practice in a way that feels authentic to you.

We're growing - thoughtfully - and looking for clinicians who bring expertise, curiosity, and genuine care to their work.

Who You Are & What You'll Do

We are seeking an experienced, highly organized, and results-driven Client & Sales Lead to join our rapidly growing organization. You will take ownership of our inbound lead pipeline, ensuring that prospective clients receive timely, compassionate, and highly effective communication while also driving strong conversion and booking results.

This role is ideal for someone who understands that exceptional client care and strong sales performance can work together. You will be responsible for converting inbound inquiries into new clients, developing and maintaining effective follow-up systems, managing client and clinician scheduling, monitoring KPIs, and continuously improving the processes that support client acquisition.

This is an in-person role based out of either our Mississauga or Hamilton location with some travel required in the GTA.

Key Responsibilities

Lead Management & Sales

• Take ownership of the clinic's inbound lead pipeline from initial inquiry through booking.
• Respond to inbound leads promptly and professionally via phone, email, text, and other communication channels.
• Conduct discovery conversations to understand prospective clients' needs, goals, preferences, and barriers to accessing care.
• Educate prospective clients about the clinic, available services, clinicians, fees, and treatment options.
• Convert qualified leads into booked consultations, assessments, and appointments.
• Develop and maintain structured follow-up sequences for leads who do not immediately book.
• Proactively contact warm, inactive, and previously lost leads to generate additional bookings.
• Maintain consistent follow-up and ensure qualified leads do not fall through the cracks.
• Identify trends and barriers within the sales process and recommend strategies to improve conversion.
• Work closely with marketing to provide feedback on lead quality, messaging, campaigns, and opportunities for improved lead generation.
• Track and report on lead volume, response times, booking rates, conversion rates, and revenue.
• Take ownership of agreed-upon sales and conversion KPIs.

Client Experience & Intake

• Serve as a senior point of contact for prospective and existing clients.
• Create a warm, professional, and supportive experience from the first interaction with the clinic.
• Guide clients through the intake and booking process.
• Ensure clients have a clear understanding of next steps, expectations, fees, policies, and appointment details.
• Communicate with sensitivity and professionalism when working with individuals and families seeking mental health support.
• Identify situations that require clinical involvement and elevate appropriately.
• Act as an escalation point for complex client concerns or service issues.
• Ensure concerns are resolved efficiently while maintaining a high standard of client care.
• Maintain appropriate confidentiality and follow clinic privacy and documentation policies.

Calendar & Scheduling Management

• Oversee day-to-day management of clinician calendars and appointment availability