Clinic Concierge

Laserbody MD; Richmond Hill; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Professional development

Job summary

Laserbody M.D. is a leading lifestyle medicine and wellness clinic. The Clinic Concierge will manage the front desk, assist with patient sessions, and support the clinic team to deliver exceptional customer experiences.

Responsibilities include scheduling, cash handling, and coordinating with the Clinic Manager on staff development. The role requires strong customer service skills, accurate cash handling, and good communication.

Qualifications

• Experience in a front-desk or clinic setting preferred.
• Strong communication and interpersonal skills.
• Ability to manage cash and process transactions accurately.

Responsibilities

• Oversee daily client schedule flow and front-desk operations.
• Support clinic team with patient care and administrative tasks.
• Assist on-boarding and development of staff as needed for Clinic Manager.

Skills

Customer service

Cash handling

Schedule coordination

Job description

Laserbody M.D. is the leader in lifestyle medicine, wellness and medical laser spas with award-winning clinics across the GTA.

we are ethical medical professions that value our patients and team members and strive to live by our company values.

• Perks include health benefits and professional development.

Learn more by visiting - LaserbodyMD.ca

All qualified applicants will be considered; however, only those chosen for an interview will be contacted.

POSITION OBJECTIVE:

The Clinic Concierge will be responsible for managing the front desk, selling medical grade retail and supporting the clinic team while delivering an exceptional customer experience. The Clinic Concierge ensures that overall operations are executed including, sales, client care and customer service.

FUNCTIONAL/TECHNICAL RESPONSIBILITIES:

• 1. Oversees the smooth progression of the daily client schedule
• 2. Acts as a resource person to staff delivering client care.
• 4. Participates in the fiscal management of the clinic; completes and manages the cashing out of clients.
• 5. Coordinates on-boarding, learning, and development of team members for the Clinic Manager.
• 6. Attends required Head Office Concierge meetings and participate in process improvement projects.
• 7. Ensures that all equipment is in working order.
• 8. Assists Medical Intake Coordinators with ensuring all enrolment paperwork is in order, and new and follow up client sessions are booked
• 9. Provides nurses with appropriate paperwork for all new patients; ensures proper processing of provider sign-offs; maintains client records
• 10. Provides Clinic Manager with consistent updates on renewals, client conflicts/complaints, etc.
• 11. Researches and resolves client concerns promptly; Puts the client first and models service and care standards at all times.
• 12. Contacts existing clients prior to appointments and reminds them of sessions/preparation, etc.
• 13. Orders clinic supplies; ships and receives packages, medical products, etc.
• 14. Models the values, brand, and lifestyle and maintains a professional image at all times; Sets high standards for self based upon competency model; Builds an effective network within the company, across all clinics, and in the market.
• 15. Ensures completion of all paperwork, client forms, client correspondence, etc. in an accurate and timely fashion.
• 16. Performs additional duties as assigned.