Medical Assistant

Gexel Telecom International Inc.; Dieppe; On-site; CAD 38,000 - 62,000; Full time

Job summary

Dermapure is a leading name in non-invasive medical aesthetics with 68 clinics across Canada, offering high-end, innovative, non-surgical skin treatments. We seek a client-focused professional to assess needs, prepare for procedures, and support patients and clinicians throughout treatments.

You will engage with clients, explain options, manage schedules, and ensure post-treatment care and follow-up communications, contributing to a warm patient experience and clinic efficiency.

Qualifications

• Experience in aesthetics or cosmetic medicine is favorable.
• Sales-driven while maintaining a human relationship with clients.
• Empathy and ability to connect with clients emotionally.
• Excellent attention to detail and strong organizational skills.
• Proficient computer usage and basic software literacy.
• Excellent verbal and written communication in English.

Responsibilities

• Meet with clients on first visit to assess needs and plan treatment; explain options and follow-up care.
• Assist the doctor during procedures; prepare instruments and materials; document notes in client file.

Skills

Customer service

Sales oriented

Empathy

Attention to detail

Organizational skills

Computer literacy

Verbal and written communication

Adaptability

English proficiency

Tools

CRM awareness

Job description

Are you passionate about beauty and medical aesthetics? Do you enjoy taking care of clients by offering personalized solutions that meet their needs and expectations?

Dermapure is the leading name in non-invasive medical aesthetics, combining expertise with cutting-edge technology. With 68 clinics across Canada, our philosophy is based on offering high-end, innovative, and non-surgical treatments designed to rejuvenate the skin while ensuring visible, natural, and long-lasting results.

Responsibilities

• Conducting Assessments: Meet with patients during their first visit to identify their needs. Answer their questions and explain the different options available for their conditions. Create a treatment plan based on their expectations and recommend complementary at-home care. Consolidate the recommendations during follow-up appointments.
• Assist the Doctor during Procedures: Provide medical assistance for various surgical techniques. Review the patient's needs. Prepare the necessary instruments, materials, or supplies. Clean the patient's skin. Offer support to patients before, during, and after treatment. Keep clinical notes up to date, accurately and in detail in the client’s file. Guide the patient by suggesting additional treatments appropriate to their condition, based on the ongoing treatment.
• Ensure Necessary Materials are Available and Maintain Cleanliness of Injection Rooms: Prepare the treatment rooms. Clean the rooms between each procedure. Inventory medical products and supplies and ensure adequate stock is available in the rooms.
• Manage the Schedule: Review the schedule daily. Oversee the rescheduling of appointments, ensure the order of arrival is respected, manage appointment order, and balance it all. Manage delays and keep patients informed. Update the doctor on the pulse of the day.
• Follow-up Calls after Assessments or Treatments: Return calls daily and address any questions or concerns from patients. Follow up after assessments, invasive treatments, or to review certain applications.
• Provide Medical and Post-Treatment Care: As needed, you will perform laser techniques and provide post-surgery care. You will be a resource for other technicians.

Qualifications

• Knowledge and interest in aesthetics, cosmetics, and aesthetic medicine;
• Enjoys working with the public and sales;
• Desire and ability to continually improve knowledge;
• Sales-oriented while maintaining a human and relational approach;
• Empathetic and able to create an emotional connection;
• Great attention to detail and organizational skills;
• Practical knowledge of computers;
• Effective verbal and written communication skills;
• A versatile, dynamic person capable of adapting to various personalities;
• Proficiency in English is essential for this position, as all communication with clients and colleagues is conducted exclusively in English.

Our core values

We care about our employees. We innovate to succeed. We dare to be different. We empower each other to rise.

Only selected candidates will be contacted for an interview. Dermapure is proud to offer equal opportunities to all candidates.