Assistant Clinic Manager

Medicentres Canada Inc; Edmonton; On-site; CAD 35,000 - 45,000; Full time

Job summary

Medicentres Canada Inc. in Edmonton is seeking an entry-level Clinic Administrative Assistant to support day-to-day operations. Reporting to the Clinic Manager, you will collaborate with physicians, patients and staff to ensure smooth clinic workflows and high-quality patient care.

The role requires a 2-3 year college diploma and 1-2 years clinic experience; supervisory experience is an asset. You will handle scheduling, orders, and customer service with a focus on confidentiality and accuracy.

Qualifications

• 2-3 year college diploma in business or related field.
• 1-2 years clinic experience.
• Previous supervisory experience is an asset.
• Customer service focus with strong communication skills.
• Time management skills.
• Detail oriented with exceptional problem solving skills.
• Demonstrated ability to be adaptable and flexible.
• Ability to handle confidential information in compliance with Health Information Act guidelines.

Responsibilities

• Assist Clinic Manager to achieve performance goals (patient retention, satisfaction, counts, expenses).
• Ensure adherence to company policies and procedures.
• Maintain optimal levels of medical and office supplies.
• Maintain cleanliness and safety standards.
• Handle patient concerns per customer service standards.
• Foster a patient- and physician-focused customer service culture.
• Support strategic initiatives and core values communication with staff.
• Model core values and ensure staff alignment with purpose and values.
• Assist with operational reporting and metrics.
• Support business development programs.
• Protect Med Access according to policy.
• Manage clinic staffing per staffing model.
• Assist with performance management and disciplinary processes.
• Participate in staff hiring as required.
• Ensure ongoing staff training and coaching.
• Lead company initiatives.
• EMR trainer for new physicians.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Detail oriented

Problem solving

Adaptable

Confidentiality

Flexibility

Education

2-3 year college diploma in business

Job description

COMPANY INFORMATION

Looking to make a difference? Looking to join an incredible team?

Job Location: Belle Rive

Job Type: Full Time

Experience Level: Entry Level

Schedule: Days, Evenings, Weekends

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE

Reporting to the Clinic Manager, responsible for assisting with the efficient day to day operations of the clinic. Works collaboratively with Clinic Manager, physicians, patients, clients, vendors and other internal and external customers to execute the organization’s strategic objectives and support high quality patient care. This role assists the clinic manager in ensuring excellence in the provision of all clinic support services by leading our administrative and medical support teams.

PRINCIPAL RESPONSIBILITIES

• Assists the Clinic Manager to achieve performance goals including, but not limited to patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician and staff engagement
• Ensures that company policies, processes and procedures are adhered to
• Assists in maintaining optimal levels of medical and office supplies
• Ensures standards of cleanliness and safety are maintained
• Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
• Creates a customer service culture that supports our patients and physicians
• Assists Clinic Manager in communicating and executing on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians
• Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
• Assists in completing operational reporting and metrics
• Supports and executes on business development programs and initiatives
• Ensures Med Access is protected and safeguarded according to organizational policy
• Manages clinic staffing levels for adherence to the staffing model
• Assists Clinic Manager with performance management, performance reviews an progressive discipline as required
• Participates in the hiring of all staff as required
• Ensures staff are properly trained in all aspects of their role and provides on-going coaching as required
• Actively participates in and leads company initiatives
• EMR trainer for new physicians
• Perform other duties as assigned

KNOWLEDGE, SKILLS AND EXPERIENCE

• 2-3 year college diploma in business or related field
• 1-2 years clinic experience
• Previous supervisory experience is an asset
• Customer service focus with strong communication skills
• Time management skills
• Detail oriented with exceptional problem solving skills
• Demonstrated ability to be adaptable and flexible
• Ability to handle confidential information in compliance with the Health Information Act
• guidelines

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.