Doctor's Assistant/Receptionist

Gexel Telecom International Inc.; Calgary; On-site; CAD 32,000 - 42,000; Full time

Job summary

Dermapure, a leader in non‑invasive medical aesthetics with 68 clinics across Canada, is seeking a clinic support role to enhance patient experience. You will conduct assessments, assist the doctor during procedures, and manage the reception and scheduling to ensure smooth operations.

The position requires empathy, strong communication, and a client‑focused approach to deliver high‑quality care and follow‑ups in an English‑speaking environment.

Qualifications

• Knowledge and interest in aesthetics, cosmetics, and aesthetic medicine.
• Sales‑oriented while maintaining a human and relational approach.
• Empathetic and able to create an emotional connection with clients.
• Excellent verbal and written communication skills.

Responsibilities

• Meet with patients during their first visit to identify their needs and create a treatment plan.
• Assist the Doctor during procedures and prepare instruments and supplies.
• Maintain cleanliness of injection rooms and stock medical products.
• Manage daily schedule, reschedule appointments, and inform patients of delays.
• Make follow‑up calls after assessments or treatments and address questions.
• Provide post‑treatment care and support to technicians and patients.
• Greet customers, book appointments, manage files, and handle reception duties.

Skills

Aesthetics knowledge

Sales oriented

Empathetic communication

Organizational skills

English proficiency

Tools

Computer literacy

Job description

Are you passionate about beauty and medical aesthetics? Do you enjoy taking care of clients by offering personalized solutions that meet their needs and expectations?

Dermapure is the leading name in non-invasive medical aesthetics, combining expertise with cutting‑edge technology. With 68 clinics across Canada, our philosophy is based on offering high‑end, innovative, and non‑surgical treatments designed to rejuvenate the skin while ensuring visible, natural, and long‑lasting results.

Responsibilities

• Conducting Assessments: Meet with patients during their first visit to identify their needs. Answer their questions and explain the different options available for their conditions. Create a treatment plan based on their expectations and recommend complementary at‑home care. Consolidate the recommendations during follow‑up appointments.
• Assist the Doctor during Procedures: Provide medical assistance for various surgical techniques. Review the patient's needs. Prepare the necessary instruments, materials, or supplies. Clean the patient's skin. Offer support to patients before, during, and after treatment. Keep clinical notes up to date, accurately and in detail in the client’s file. Guide the patient by suggesting additional treatments appropriate to their condition, based on the ongoing treatment.
• Ensure Necessary Materials are Available and Maintain Cleanliness of Injection Rooms: Prepare the treatment rooms. Clean the rooms between each procedure. Inventory medical products and supplies and ensure adequate stock is available in the rooms.
• Manage the Schedule: Review the schedule daily. Oversee the rescheduling of appointments, ensure the order of arrival is respected, manage appointment order, and balance it all. Manage delays and keep patients informed. Update the doctor on the pulse of the day.
• Follow‑up Calls after Assessments or Treatments: Return calls daily and address any questions or concerns from patients. Follow up after assessments, invasive treatments, or to review certain applications.
• Provide Medical and Post‑Treatment Care: As needed, you will perform laser techniques and provide post‑surgery care. You will be a resource for other technicians.
• Reception: Greet customers when they arrive at the clinic and provide outstanding customer service; Create a file for each new customer and update existing customer files; Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures; Book customer appointments and manage the appointment calendar; Prepare customer files for next‑day appointments; Implement the clinic’s opening and closing procedures; Manage correspondence and postal mail; Establish the day’s treatments in collaboration with the consultant; Manage the clinic’s info e‑mail inbox; Ensure that the reception area, boutique area and waiting area are properly maintained and stocked; Order office supplies and beverages; Close batches, balance daily reports and transfer receivables to accounting; Ensure availability of cash in the register and notify the person in charge; Prepare customer invoices and verify invoices daily.

Qualifications

• Knowledge and interest in aesthetics, cosmetics, and aesthetic medicine;
• Enjoys working with the public and sales;
• Desire and ability to continually improve knowledge;
• Sales‑oriented while maintaining a human and relational approach;
• Empathetic and able to create an emotional connection;
• Great attention to detail and organizational skills;
• Practical knowledge of computers;
• Effective verbal and written communication skills;
• A versatile, dynamic person capable of adapting to various personalities;
• Proficiency in English is essential for this position, as all communication with clients and colleagues is conducted exclusively in English.

Our core values

We care about our employees. We innovate to succeed. We dare to be different. We empower each other to rise.

Only selected candidates will be contacted for an interview. Dermapure is proud to offer equal opportunities to all candidates.