Technical Support Representative Tier 1

Autism Services; Regina; On-site; CAD 3,010,000 - 4,286,000; Part time

Benefits offered by this job

Health, Dental & Vision

Pension plan

Flexible work environment

Employee discounts

Wellness benefits

Job summary

Access Communications Co-Operative Limited is seeking part-time help desk specialists in Regina to provide first contact support across product lines, via phone, email, chat, or tickets.

You will diagnose issues, propose solutions, and perform remote troubleshooting, contributing to high customer satisfaction and rapid resolution. The role requires a technical diploma and relevant certifications, with flexible scheduling and benefits included.

Qualifications

• 1-2 year technical diploma in computer or telecommunications.
• Certifications such as CompTIA Network+, Cisco CCNA, CCT preferred.
• Understanding of computer systems, mobile devices, TVs and interconnected devices.
• Open availability (24/7) to work days, evenings and weekends.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance on all product lines by phone, email, chat or tickets with the objective of first contact resolution.
• Determine the best solution based on the issues and details provided by the customer.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.

Skills

Customer service

Communication skills

Availability 24/7

Education

Technical/Applied Science Diploma

Tools

CompTIA Network+

Cisco CCNA

CCT

Job description

Access Communications Co-Operative Limited

Wage/Salary Info:

$26.48/hour + benefits

Posted Date:

12-Aug-2026

Location:

REGINA

# of Positions:

4

Employment Terms:

Part-Time

Length of Employment:

Permanent

Education:

Technical/Applied Science Diploma

Experience:

1-2 Years

Apply By Date:

28-Aug-2026

Application Information

Employer Name:
Access Communications Co-Operative Limited

We are looking for some great people, technical help desk experts who love helping customers.

What You'll be Doing?

• Serving as the first point of contact for customers seeking technical assistance on all product lines by phone, email, chat or tickets with the objective of first contact resolution.
• Determining the best solution based on the issues and details provided by the customer.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.

Experience and Skills Needed?

• Customer experience dealing with complex issues, trouble shooting and problem resolution.
• Demonstrate strong communication and interpersonal skills.
• A 1-2-year technical diploma in computer or telecommunications studies.
• Industry recognized certification such as CompTIA Network+, Cisco CCNA, CCT would be preferred.
• A good understanding of computer systems, mobile devices, Televisions, and other interconnected devices.
• Strong analytical skills, the ability to visualize, gather accurate information, articulate, analyze and handle complex problems.
• Proven experience as a help desk technician or other customer support role.
• Open availability (24/7) to work days, evenings and weekends. Overnight shifts are a possibility.

Competencies Valued?

• A passion for and responsibility to the customer.
• A passion for the work you do and how you do it.
• A strong work ethic reliable and committed.
• A passion for learning.
• A love of volunteering your time to help others.
• A willingness to collaborate with other team members.

What's In It For You?

• Excellent salary: $26.48/hour plus sales incentives!
• Health, Dental and Vision benefits.
• Company matched pension plan.
• Health and Wellness benefits.
• Flexible work environment.
• Employee discounts on all products and services.