Customer Support Representative, Tier 1

Autismservices; Regina; On-site; CAD 30,307 - 34,440; Part time

Job summary

Access Communications Co-Operative Limited in Regina is seeking a Customer Support Representative to assist customers over the phone and in retail, resolving issues and guiding them through our services.

You will learn about NexTV and other products, handle a variety of inquiries, and adapt to evolving processes in a high‑tech telecom environment; a flexible schedule including days, evenings and weekends is required (8am–9pm).

Qualifications

• Top-notch customer service skills and empathy.
• Ability to handle a large call volume and manual tasks.
• Willingness to learn products and adapt to changing processes.

Responsibilities

• Take ownership of customer inquiries over the phone or in store.
• Help customers select packaging options, book technician visits, and explain bills.
• Learn about NexTV and other services to inform and educate customers.
• Maintain up-to-date knowledge as the company updates procedures.

Skills

Customer service

Communication

Problem solving

Multitasking

Adaptability

Education

Grade 12

Job description

Wage/Salary Info:

$22.88/hour + Sales Incentives

Posted Date:

21-Jul-2026

Location:

REGINA

# of Positions:

2

Employment Terms:

Part-Time

Length of Employment:

Permanent

Education:

Grade 12

Experience:

1-2 Years

Apply By Date:

05-Aug-2026

How To Apply?:

Apply on the Access website at www.myaccess.ca/careers

Application Information

Employer Name:
Access Communications Co-Operative Limited

Customer Support Representative

Do you like working with all kinds of interesting people? If so, we have a fantastic opportunity for a Customer Support Representative.

Responsibilities

You can save the day by taking ownership of and finding creative solutions for any problems that come your way over the phone or in retail.

You use a positive approach to help customers with a variety of issues, including choosing the best packaging options, booking technician visits, understanding their bill, etc.

You have the aptitude to learn all about our awesome products and services, including cool equipment like NexTV, and can teach customers about them, too.

You are fast on your feet and can keep up with constantly evolving information and procedures as part of a high‑tech company that leads the way in TV, Internet, Phone, and Security services.

You have a flexible schedule and are able to work a combination of days, evenings, and weekends with open availability (scheduled between 8am - 9pm).

Competencies

• Top‑notch Customer Service skills including empathy, professionalism, courtesy, common sense, and patience.
• Talent for handling a large number of calls efficiently and accurately in a busy environment.
• Continually striving to achieve targets and metrics.
• Ability to respond positively to constructive feedback.
• Ability to put into practice training received on basic troubleshooting.
• Capacity to quickly adapt to new processes, procedures, and technology.
• Previous Call Centre experience is an asset, but not required.
• Minimum grade 12 education.
• Clear Criminal Record Check.