Client Success & Support Coordinator (Hybrid, 12M)

Business Development Bank of Canada; Kitchener; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Employee Savings & Investment Plan (BD

Defined Benefit Pension Plan

Wellness & health care spending acct.

Paid vacation + five personal days + 6

Holiday closure: Dec 25–Jan 1

Job summary

Business Development Bank of Canada (BDC) in Canada is seeking a Client Support Coordinator for a 12-month temporary assignment. You will deliver high-quality customer service to clients and provide administrative support to the team in a fast-paced, collaborative setting.

The role involves supporting marketing initiatives, coordinating communications, preparing client-facing documents, and engaging in pre-qualification and risk interactions related to financing solutions.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Experience in a customer service or client support role.
• Strong organizational skills with the ability to prioritize tasks in a multi-tasking environment.
• Ability to take initiative, actively listen to clients, and identify potential sales or business opportunities.
• Clear and concise communication in English, both verbal and written.

Responsibilities

• Deliver high-quality customer service to BDC clients while providing administrative and operational support to the team.
• Support client-facing activities, marketing initiatives and internal processes in a collaborative, fast-paced environment.
• Prepare client-facing documents such as letters, proposals, and contracts with accuracy and timely follow-up.
• Maintain professional relationships with external organizations and promote BDC financing services.
• Assist with pre-qualification, risk-rating, and initial client interviews related to financing solutions.

Skills

Customer service

Organizational skills

English communication

Initiative

Multi-tasking

French (oral/written)

Education

Bachelor’s degree in Business Administration or related field

Job description

Business Development Bank of Canada (BDC) in Canada is seeking a Client Support Coordinator for a 12-month temporary assignment. You will deliver high-quality customer service to clients and provide administrative support to the team in a fast-paced, collaborative setting.

The role involves supporting marketing initiatives, coordinating communications, preparing client-facing documents, and engaging in pre-qualification and risk interactions related to financing solutions.