COORDINATOR, OPERATIONS SUPPORTS - ADVISORY SERVICES (Temporary, 6 months)

BDC; Montreal; Ibrido; CAD 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Vacation + personal days

Wellness spending account

Savings plan matching

Pension plan

Descrizione del lavoro

BDC invites applications for an Operational/Administrative role within a national virtual team, managing a consulting portfolio and supporting client engagements. You will handle tasks from amendment execution to invoicing and project coordination, balancing workloads with peak demands.

We value attention to detail, organization, and client‑focused service, with bilingual French and English required. The hybrid work model, wellness benefits, and strong learning opportunities distinguish BDC as

Competenze

• Postsecondary education or relevant experience.
• Minimum two years in an operational/administrative role.
• Attention to detail and ability to manage priorities.
• Strong interpersonal and customer-service orientation.
• Bilingual French and English.

Mansioni

• Support Special Advisory Services programs and national proposals.
• Administer portfolios, billing, budgets, and project coordination.
• Ensure compliance with advisory systems and procedures.
• Maintain accurate project information in systems.
• Balance workloads to meet peak demands.

Conoscenze

Bilingual (French/English)

MS Office

Customer service

Attention to detail

Organizational skills

Analytical skills

Independence

Formazione

Postsecondary education or relevant experience

Minimum two years in admin/ops

Strumenti

MS Office (Word, Excel, Outlook)

Descrizione del lavoro

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development , and much more…

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

Work collaboratively within a national virtual team environment. Administer a consulting portfolio of assigned projects and support the operational needs of your business partners. Process additional tasks as distributed amongst the team to balance workloads and meet peak demands. Proactively identify risk scenarios within the consulting project portfolio and recommend or initiate actions to stakeholders to ensure a seamless client experience with consulting project delivery. Be flexible to support other team members and adjust to changing priorities and demand requirements.

CHALLENGES TO BE MET

• Support Special Advisory Services programs such as Defense and Lift.
• Support national proposal preparations and consulting projects.
• Support a dedicated team of Business Advisors with daily operational consulting requirements and the administration of their portfolios, including, but not limited to, amendment execution, client billing, subsidy program support, budget adjustments, consultant invoices, project closing, AR management, securing appropriate approvals and project coordination activities.
• Ensure compliance to BDC norms by understanding the consulting advisory systems and procedures to guide your stakeholders through their different project management tasks.
• Respond to client or network consultant issues of an administrative nature and support Business Advisors to ensure client satisfaction or partner engagement is not adversely impacted.
• Proactively identify operational issues causing inefficiencies or communication problems. Work towards continuous improvement, suggest better approaches and affect change.
• Maintain accurate and up to date project information in identified systems as it relates to the Advisory Services, Service Delivery Officer role.
• Ensure identified service standard objectives are achieved. Keep abreast of changes to processes and procedures for Advisory Services to ensure compliance.

WHAT WE ARE LOOKING FOR

• Postsecondary education or relevant experience
• Minimum of two years pertinent experience in an operational or administrative role
• Attention to detail
• Organized and able to adjust priorities as needed
• Solid interpersonal skills and collaborative
• Customer service oriented
• Ability to navigate between procedural requirements and client first thinking
• Good analytical and basic financial skills
• Ability to work independently and meet deadlines
• Quick to adapt to systems and different platforms
• Solid knowledge of MS Office (Word, Excel, Outlook)
• Bilingualism is required (French and English)

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers , we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.