CLIENT SUPPORT COORDINATOR – Kitchener

Business Development Bank of Canada; Kitchener; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Employee Savings & Investment Plan (BD

Defined Benefit Pension Plan

Wellness & health care spending acct.

Paid vacation + five personal days + 6

Holiday closure: Dec 25–Jan 1

Job summary

Business Development Bank of Canada (BDC) in Canada is seeking a Client Support Coordinator for a 12-month temporary assignment. You will deliver high-quality customer service to clients and provide administrative support to the team in a fast-paced, collaborative setting.

The role involves supporting marketing initiatives, coordinating communications, preparing client-facing documents, and engaging in pre-qualification and risk interactions related to financing solutions.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Experience in a customer service or client support role.
• Strong organizational skills with the ability to prioritize tasks in a multi-tasking environment.
• Ability to take initiative, actively listen to clients, and identify potential sales or business opportunities.
• Clear and concise communication in English, both verbal and written.

Responsibilities

• Deliver high-quality customer service to BDC clients while providing administrative and operational support to the team.
• Support client-facing activities, marketing initiatives and internal processes in a collaborative, fast-paced environment.
• Prepare client-facing documents such as letters, proposals, and contracts with accuracy and timely follow-up.
• Maintain professional relationships with external organizations and promote BDC financing services.
• Assist with pre-qualification, risk-rating, and initial client interviews related to financing solutions.

Skills

Customer service

Organizational skills

English communication

Initiative

Multi-tasking

French (oral/written)

Education

Bachelor’s degree in Business Administration or related field

Job description

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means: Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1 A hybrid work model that truly balances work and personal life Opportunities for learning, training and development, and much more... Explore the BDC Way in our Culture Book Please take note that this role is temporary for 12 months.

POSITION OVERVIEW

As a Client Support Coordinator, you deliver high‑quality customer service to BDC clients while providing administrative and operational support to your team. BDC is the only bank dedicated exclusively to Canadian entrepreneurs, and your work contributes directly to the success of small and medium‑sized businesses across Canada. You support client‑facing activities, marketing initiatives, and internal processes in a collaborative, fast‑paced environment where you can be yourself at work.

CHALLENGES TO BE MET

• Support the development and management of a client portfolio by analyzing information to identify financing opportunities and contribute to value‑added solutions aligned with client needs.
• Coordinate and support marketing initiatives, including events, campaigns, and promotional activities, by preparing communications and providing on‑site logistical support.
• Manage multiple administrative and coordination projects simultaneously to support internal teams and business initiatives.
• Prepare client‑facing documents such as letters, proposals, and contracts, ensuring accuracy, compliance with established processes, and timely follow‑up.
• Maintain professional relationships with external organizations and contribute to promoting BDC financing services with influencers and prospective clients.
• Perform pre‑qualification, risk‑rating, and initial client interview activities related to BDC financing solutions, using financial and business information.

WHAT WE ARE LOOKING FOR

Required Qualifications

• Bachelor’s degree in Business Administration or a related field.
• Proven experience in a customer service or client support role.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines in a multi‑tasking environment.
• Ability to take initiative, actively listen to clients, and identify potential sales or business opportunities.
• Ability to adapt to changing priorities and different client or business situations.
• Clear and concise thinking with attention to detail in document preparation and follow‑up.
• Excellent verbal and written communication skills in English.

Preferred Qualifications

• Previous experience in banking, financial services, or a related industry.
• Interest in entrepreneurship and supporting small and medium‑sized businesses.
• Working knowledge of financial pre‑qualification or risk assessment processes.
• Proficiency in French (verbal and written).

Please note that temporary employees are not eligible for benefits.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail]. While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted. BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium‑sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank. That’s why we are banking at another level.