Client Success & Support Coordinator

Business Devel. Bank of Canada; Kitchener; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Savings & Investment Plan

Defined Benefit Pension Plan

Wellness & health care spending

Paid vacation + personal days

Hybrid work model

Job summary

Business Development Bank of Canada (BDC) is hiring a Client Support Coordinator to deliver high-quality service to clients while supporting the team with administrative tasks and process execution. You will collaborate on client-facing activities, marketing initiatives, and internal workflows in a fast-paced environment.

The role involves analyzing financing opportunities, coordinating events, and preparing documents to ensure accuracy and compliance.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Proven experience in customer service or client support role.
• Strong organizational skills with ability to prioritize tasks and meet deadlines in a multi-tasking environment.
• Ability to take initiative, actively listen to clients, and identify potential sales or business opportunities.
• Ability to adapt to changing priorities and different client or business situations.
• Clear and concise thinking with attention to detail in document preparation and follow-up.
• Excellent verbal and written communication skills in English.

Responsibilities

• Deliver high-quality customer service to BDC clients and provide administrative and operational support to the team.
• Support client-facing activities, marketing initiatives, and internal processes in a collaborative, fast-paced environment.
• Coordinate and manage multiple administrative and coordination projects.
• Prepare client-facing documents such as letters, proposals, and contracts with accuracy and timely follow-up.
• Maintain professional relationships with external organizations and promote BDC financing services.
• Conduct pre-qualification, risk-rating, and initial client interview activities using financial and business information.

Skills

Customer service

Organizational skills

Communication

Attention to detail

Initiative

Active listening

French (written and spoken)

Education

Bachelor's degree in Business Administration

Job description

Business Development Bank of Canada (BDC) is hiring a Client Support Coordinator to deliver high-quality service to clients while supporting the team with administrative tasks and process execution. You will collaborate on client-facing activities, marketing initiatives, and internal workflows in a fast-paced environment.

The role involves analyzing financing opportunities, coordinating events, and preparing documents to ensure accuracy and compliance.