Client Success & Delivery Manager

Remote Genie; Canada; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Napkyn, a Kepler Group company, is seeking a Customer Success Manager in Canada to organize and coordinate Napkyn’s client engagements within our Consulting & Delivery team. You will develop strong client relationships, align on objectives, and manage execution across multiple workstreams.

You will own project plans, timelines, budgets, and ensure clear communication across client and internal teams, surfacing opportunities to expand Napkyn’s services.

Qualifications

• Proven experience in client-facing project or account management within a consulting, agency, professional services, or technical services environment.
• Experience managing data, analytics, MarTech, or similarly technology-focused engagements is strongly preferred.
• Demonstrated ability to build and manage project plans, translating scope into clear tasks and milestones.

Responsibilities

• Manage day-to-day operations of a portfolio of client accounts and projects.
• Own project planning and administration from kickoff through completion with timelines, milestones, tasks, owners, dependencies, budgets, and documentation.
• Coordinate internal and external meetings, agendas, status updates, and deliverables, ensuring timely follow-up.
• Identify opportunities to surface additional services or future work to clients and collaborate with Client Success for appropriate follow-up.
• Maintain clear communication and accountability across internal teams and clients; resolve blockers to protect delivery timelines and budget.

Skills

Project management

Relationship management

Client-facing

Data analytics

MarTech

Project planning

Commercial awareness

Retainer / subscription

PM tools

Job description

Napkyn, a Kepler Group company, is seeking a Customer Success Manager in Canada to organize and coordinate Napkyn’s client engagements within our Consulting & Delivery team. You will develop strong client relationships, align on objectives, and manage execution across multiple workstreams.

You will own project plans, timelines, budgets, and ensure clear communication across client and internal teams, surfacing opportunities to expand Napkyn’s services.