Strategic Managed Services Account Manager

Mnp Llp.; Burlington; Hybrid; CAD 85,000 - 100,000; Full time

Benefits offered by this job

4 paid personal days

Group pension plan with 4% matching

Bonus programs

Flexible benefits

Mental health resources

Professional development assistance

Job summary

MNP is seeking an experienced Client Account Manager to drive success for our Managed Services clients in Canada. You will develop strategic relationships, align technology with client goals, and advocate for customers within the organization to ensure satisfaction and growth.

You will monitor service delivery, participate in business reviews, and identify opportunities for value-driven expansions while collaborating with cross-functional teams to deliver outstanding outcomes.

Qualifications

• 5+ years experience in Account Management, Customer Success, or Client Relationship roles.
• Experience conducting Executive Business Reviews and developing account plans.
• Experience in Managed Services, MSP environments, Application Managed Services, or IT/technology service delivery.
• Strong understanding of IT infrastructure, cloud services, applications, cybersecurity, and ITIL frameworks.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring timely and effective communication.
• Build and maintain strong, long-term relationships with client stakeholders at all levels.
• Conduct regular business reviews to discuss performance, goals, and future needs.
• Monitor service delivery performance (SLAs, KPIs) and escalate issues when needed.
• Develop and maintain account plans outlining goals, opportunities, and outcomes.
• Support contract renewals, upsells, and expansion opportunities in a consultative manner.
• Provide clients with meaningful insights through performance reporting and recommendations.
• Coordinate internal resources to support the client effectively.

Skills

Account Management

Customer Success

Client Relationship

Executive Business Reviews

Strategic Planning

Communication Skills

Bilingual (French/English)

Tools

ConnectWise

Job description

MNP is seeking an experienced Client Account Manager to drive success for our Managed Services clients in Canada. You will develop strategic relationships, align technology with client goals, and advocate for customers within the organization to ensure satisfaction and growth.

You will monitor service delivery, participate in business reviews, and identify opportunities for value-driven expansions while collaborating with cross-functional teams to deliver outstanding outcomes.