Client Success Specialist — Inside Sales (Digital)

Mnp Llp; Calgary; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

4 paid personal days

Group pension plan 4% matching

Bonus programs

Flexible benefits

Professional development assistance

Job summary

MNP in Canada is seeking an experienced Client Services Specialist (Inside Sales) to support our National Digital Sales team. This role focuses on a portfolio of unmanaged recurring accounts, driving engagement, retention and identifying growth opportunities across MNP Digital’s solutions and services portfolio.

You will activate and grow accounts, become a trusted advisor, and help clients connect to the right solutions to deliver real outcomes.

Qualifications

• Proven experience in account management, client success, inside sales, business development or customer relationship management.
• Highly organized with strong attention to detail.
• Experience with complex sales in the technology industry; particularly in a professional services organization.
• Experience with remote selling, video conferencing, webinars, presentations, and other similar client development activities.
• Proficiency with Microsoft Office, Teams, and its use with Dynamics is an asset.
• A team-oriented mindset to success – understanding how your individual contributions are foundational to the team’s success.
• A results and success-oriented mentality, conveying a sense of urgency and driving issues and opportunities to closure.
• An ability to initiate and build relationships, credibility, and trust with people across all clients and all levels of MNP’s professional services organization.
• Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change.

Responsibilities

• Building, managing, and maintaining relationships with client stakeholders and influencers through taking a credible, value-centric approach to all meetings and client interactions
• Supporting customer retention, renewals, and satisfaction initiatives by developing a deep understanding of our products and services and helping clients recognize and maximize the business value they deliver
• Managing and maintaining client and opportunity data in MNP’s Dynamics CRM and other related sales enablement programs
• Working towards the daily, weekly, monthly and quarterly Key Performance Indicators that will help drive client growth.
• Working with opportunities generated from our sales enablement organization
• Partnering with Practice and Sales Leaders to evolve and maintain sales forecasting metrics and data

Skills

Account management

Inside sales

Client success

Relationship management

Remote selling

MS Office

Teams

Dynamics CRM

Tools

Microsoft Office

Teams

Dynamics CRM

Job description

MNP in Canada is seeking an experienced Client Services Specialist (Inside Sales) to support our National Digital Sales team. This role focuses on a portfolio of unmanaged recurring accounts, driving engagement, retention and identifying growth opportunities across MNP Digital’s solutions and services portfolio.

You will activate and grow accounts, become a trusted advisor, and help clients connect to the right solutions to deliver real outcomes.