Client Solutions & Care Advisor

VMCH; Town of Mulgrave; On-site; CAD 59,000 - 75,000; Full time

Benefits offered by this job

Salary packaging benefits

Professional development opportunities

Flexible work culture

Job summary

A community-focused organization in Nova Scotia is seeking a Customer Solutions Officer to act as the first point of contact for clients. You will manage high-volume enquiries, guide clients through service options, and maintain accurate records. The ideal candidate has strong communication skills, problem-solving abilities, and is confident with technology. This position offers a competitive salary, flexible work hours, and a supportive work environment dedicated to professional growth.

Qualifications

• Strong communication skills and a genuine, client-focused approach.
• Experience managing high-volume enquiries in a busy environment.
• Confidence with technology and willingness to learn new systems.

Responsibilities

• Act as the first point of contact for clients and enquiries.
• Guide new enquiries and explain service options.
• Manage referrals and keep accurate records.

Skills

Communication skills

Client-focused approach

Problem-solving skills

Tools

Microsoft Suite

Carelink+

Job description

A community-focused organization in Nova Scotia is seeking a Customer Solutions Officer to act as the first point of contact for clients. You will manage high-volume enquiries, guide clients through service options, and maintain accurate records. The ideal candidate has strong communication skills, problem-solving abilities, and is confident with technology. This position offers a competitive salary, flexible work hours, and a supportive work environment dedicated to professional growth.