Customer Service Representative (Clerk 3)

Government of Nova Scotia; Stellarton; On-site; CAD 48,000 - 54,000; Full time

Benefits offered by this job

Defined Benefit Pension Plan

Health benefits

Dental coverage

Life Insurance

Employee and Family Assistance Program

Job summary

The Government of Nova Scotia, Service Nova Scotia, is hiring a Customer Service Representative, Transaction Services, in Stellarton. You will complete transactions for individuals and businesses, apply relevant legislation, and maintain data accuracy in automated systems.

This permanent, full-time role requires four years of frontline customer service experience, strong attention to detail, and excellent communication. Bilingualism and cash-handling are assets.

Qualifications

• Four years of fast-paced frontline customer service experience.
• Flexible team-player with efficiency and accuracy.
• Knowledge of balancing accounts, detail-oriented, good judgment.
• Strong communication and diplomatic handling of the public.
• Ability to learn and apply policies and procedures.
• Experience in data entry and computer use.

Responsibilities

• Scrutinize records, process documents, and apply relevant legislation and policy.
• Issue Driver’s Licenses and Nova Scotia Identification cards.
• Maintain security of public funds and inventory control.
• Enter and retrieve data from automated systems with confidentiality.
• Interact with the general public and provide excellent customer service.

Skills

Frontline customer service

Attention to detail

Judgment

Strong communication skills

Diplomatic interaction with public

Data entry

Policy understanding

Prioritization and problem solving

Education

Bachelor's degree

2-year post-secondary diploma with 2 years related experience

Job description

Competition # : 49725

Department : Service Nova Scotia

Location : STELLARTON

Type of Employment : Permanent

Union Status : NSGEU - NSPG

Closing Date : 10-Sep-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia’s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. To learn more about our department, click Department of Service Nova Scotia - Government of Nova Scotia

About Our Opportunity

As a Customer Service Representative, Transaction Services, you complete transactions and provide quality service to our individual and business customers.

Primary Accountabilities

Working in a fast paced, continuously evolving service delivery environment, you scrutinize records, process documents, and apply relevant legislation and policy. You also issue primary identity documents such as Driver’s Licenses and Nova Scotia Identification cards. Other key responsibilities include maintaining security/control of public funds and issuing and securing control of serial numbered and non-serial numbered inventory. While exercising a high degree of confidentiality, you accurately enter and retrieve data from automated systems. In your work, you interact with the general public, providing excellent customer service.

Qualifications And Experience

To be considered for this position, you hold a minimum of four years of experience in a fast-paced, front line customer service environment. An equivalent combination of training and experience may be considered. You are a flexible team-player with strong customer service skills, and you complete your work with efficiency and accuracy. In addition, you possess the following:

• Experience in balancing accounts;
• Excellent attention to detail;
• Excellent judgment;
• Strong communication skills;
• Demonstrated ability to diplomatically deal with the general public and to effectively manage difficult client engagements;
• Strong data entry and computer skills;
• A high aptitude to acquire, retain, organize and apply policies and procedures;
• Strong prioritization and problem-solving skills.

The following would be viewed as assets: knowledge of Service Nova Scotia programs, bilingualism (French and English), the ability to scrutinize and reconcile financial information and to detect and resolve discrepancies, and experience in cash handling.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of training, education and experience will be considered. Related equivalencies may include, but are not limited to:

• A completed bachelor's degree
• A completed 2-year Post-secondary diploma along with 2 years of related experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

Travel may be required for training and work purposes. Travel expenses will be reimbursed by the employer.

Additional Information

This is a permanent, full-time position based in Stellarton, Nova Scotia.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths

Pay Grade: CL 18

Salary Range: $1,848.39 - $2,068.11 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at [e-mail].

This Is a Bargaining Unit Position Initially Restricted To Current Civil Service Employees Represented By The Nova Scotia Government Employees Union (NSGEU).

If Applying From Outside a Government Office, Employees Must Apply Correctly Via This Link

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [e-mail].