Client Services Lead (CUPE-59) Temp - Perm

Phil Long Dealerships; Saskatoon; On-site; CAD 33,000 - 37,000; Full time

Job summary

TCU Place is seeking a Client Services Lead for the Box Office on a 12-month temporary contract in Saskatoon, SK. The role involves coordinating ticketing, event setup, and front-line customer service for theatre and convention operations, with hours averaging 30+ per week.

You will manage client data in Momentus, process ticket sales via AudienceView, and generate reports for budgeting and activity. A post-secondary diploma plus ticketing experience are required.

Qualifications

• Post-secondary diploma in Business, Tourism, or a related field.
• Minimum two years of related experience in hospitality, conventions, or theatre.
• Experience with high-volume ticketing systems, cash handling, and customer service.
• Proficiency with Microsoft Word and Excel, AudienceView, and Momentus.
• Strong communication and interpersonal skills with a professional, courteous approach.
• Ability to work independently and as part of a team.

Responsibilities

• Provide administrative support for events, including mailings, invoice preparation, audits, and reporting.
• Coordinate show setup and group sales; liaise with promoters and sponsoring clients from setup to completion.
• Enter and maintain client and event information in Momentus and follow up with corporate suite and box clients post-event.
• Generate reports from Momentus to assist with monthly budget forecasting, theatre rental activity, attendance, and other metrics.
• Sell tickets to customers in person, over the phone, and online through AudienceView, ensuring excellent customer service.
• Troubleshoot box office systems and equipment, including scanners and POS devices.
• Represent the department during event settlements and act as backup to the Client Services Sales Coordinator.
• Assist casual attendants on weekends or when the supervisor is unavailable.
• Support wayfinding, printing, courier, and other guest service requests related to both theatre and convention operations.
• Maintain the lost and found inventory and provide administrative support to other departments as needed.

Skills

Ticketing systems experience

Cash handling

Customer service

MS Word

MS Excel

AudienceView

Momentus

Communication

Teamwork

Organization & prioritization

Education

Post-secondary diploma in Business, Tourism, or related field

Tools

Momentus

AudienceView

Microsoft Word

Microsoft Excel

Job description

Job Opportunity: Client Services Lead – Box Office (Temporary, 12-Month Contract) Location: TCU Place – Arts and Convention Centre, Saskatoon, SK Department: Client Services / Box Office Term: Temporary, 12-month contract with potential for extension or permanency Hours: No less than 30 hours per week (schedule varies; not a guarantee of hours)

TCU Place is seeking an enthusiastic and customer-focused Client Services Lead, to join our Box Office team. This front-line position plays a key role in supporting both our theatre and convention operations through professional client service, efficient box office administration, and event coordination support.

This is a temporary 12-month contract with the potential to extend or move to permanency following the term.

Key Responsibilities

• Provide administrative support for events, including mailings, invoice preparation, audits, and reporting.
• Coordinate show set-up and group sales; liaise with promoters and sponsoring clients from setup to completion.
• Enter and maintain client and event information in Momentus (event management software) and follow up with corporate suite and box clients post-event.
• Generate reports from Momentus to assist with monthly budget forecasting, theatre rental activity, attendance, and other metrics.
• Sell tickets to customers in person, over the phone, and online through AudienceView, ensuring excellent customer service.
• Troubleshoot box office systems and equipment, including scanners and POS devices.
• Represent the department during event settlements and act as backup to the Client Services Sales Coordinator.
• Assist casual attendants on weekends or when the supervisor is unavailable.
• Support wayfinding, printing, courier, and other guest service requests related to both theatre and convention operations.
• Maintain the lost and found inventory and provide administrative support to other departments as needed.

Qualifications & Skills

• Post-secondary diploma in Business, Tourism, or a related field.
• Minimum two (2) years of related experience in the hospitality, convention, or theatre industry.
• Experience with high-volume ticketing systems, cash handling, and customer service.
• Proficiency with Microsoft Word, Excel, AudienceView, and Momentus (or similar event management software).
• Strong communication and interpersonal skills with a professional, courteous, and diplomatic approach.
• Ability to work both independently and collaboratively within a team.
• Strong organizational and problem-solving skills with the ability to prioritize tasks in a fast-paced environment.
• Familiarity with box office operations and procedures is considered an asset.
• Acceptable current Criminal Record Check (CRC) required.

Hours of Work

• Hours will vary based on event and operational requirements and will include daytime, evening, and weekend shifts.
• Hours are expected to average no less than 30 hours per week, though this is not a guarantee of hours.

Additional Details

• This is a temporary, 12-month contract position with the potential for extension or transition to permanency following the term.
• Posting may close prior to the listed end date-interested applicants are encouraged to apply early to express their interest.

TCU Place is an employment equity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics

Salary: $24.13 - $26.60 per hour