Client Services Lead (CUPE-59) Temp - Perm

TCU Place; Saskatoon; On-site; CAD 34,000 - 49,000; Full time

Job summary

TCU Place is seeking a Client Services Lead for the Box Office to support theatre and convention operations with exceptional client service and efficient administrative tasks. This temporary 12-month contract involves event coordination support and the potential for extension or permanency.

The role requires handling high-volume ticketing, cash, and customer service, along with system troubleshooting and reporting.

Qualifications

• Post-secondary diploma in Business, Tourism, or related field.
• Minimum two years of related hospitality/theatre/convention experience.
• Experience with high-volume ticketing systems, cash handling, and customer service.

Responsibilities

• Provide administrative support for events, including mailings, invoicing, audits and reporting.
• Coordinate show setup and group sales; liaise with promoters and clients from setup to completion.
• Enter and maintain client and event information in Momentus; follow up post-event.
• Generate reports from Momentus for monthly budget forecasting and activity metrics.
• Sell tickets in person, over the phone, and online via AudienceView; ensure excellent service.
• Troubleshoot box office systems and equipment.
• Represent department during event settlements; backup to Sales Coordinator.

Skills

Communication

Teamwork

Organizational skills

Problem solving

Customer service

Education

Post-secondary diploma in Business or related field

Tools

AudienceView

Momentus

Microsoft Word

Microsoft Excel

Job description

Job Opportunity: Client Services Lead - Box Office (Temporary, 12-Month Contract)

Location: TCU Place - Arts and Convention Centre, Saskatoon, SK Department: Client Services / Box Office Term: Temporary, 12-month contract with potential for extension or permanency Hours: No less than 30 hours per week (schedule varies; not a guarantee of hours)

TCU Place is seeking an enthusiastic and customer-focused Client Services Lead, to join our Box Office team. This front-line position plays a key role in supporting both our theatre and convention operations through professional client service, efficient box office administration, and event coordination support.

This is a temporary 12-month contract with the potential to extend or move to permanency following the term.

Key Responsibilities

• Provide administrative support for events, including mailings, invoice preparation, audits, and reporting.
• Coordinate show set-up and group sales; liaise with promoters and sponsoring clients from setup to completion.
• Enter and maintain client and event information in Momentus (event management software) and follow up with corporate suite and box clients post-event.
• Generate reports from Momentus to assist with monthly budget forecasting, theatre rental activity, attendance, and other metrics.
• Sell tickets to customers in person, over the phone, and online through AudienceView, ensuring excellent customer service.
• Troubleshoot box office systems and equipment, including scanners and POS devices.
• Represent the department during event settlements and act as backup to the Client Services Sales Coordinator.
• Assist casual attendants on weekends or when the supervisor is unavailable.
• Support wayfinding, printing, courier, and other guest service requests related to both theatre and convention operations.
• Maintain the lost and found inventory and provide administrative support to other departments as needed.

Qualifications & Skills

• Post-secondary diploma in Business, Tourism, or a related field.
• Minimum two (2) years of related experience in the hospitality, convention, or theatre industry.
• Experience with high-volume ticketing systems, cash handling, and customer service.
• Proficiency with Microsoft Word, Excel, AudienceView, and Momentus (or similar event management software).
• Strong communication and interpersonal skills with a professional, courteous, and diplomatic approach.
• Ability to work both independently and collaboratively within a team.
• Strong organizational and problem-solving skills with the ability to prioritize tasks in a fast-paced environment.
• Familiarity with box office operations and procedures is considered an asset.
• Acceptable current Criminal Record Check (CRC) required.

Hours of Work

• Hours will vary based on event and operational requirements and will include daytime, evening, and weekend shifts.
• Hours are expected to average no less than 30 hours per week, though this is not a guarantee of hours.

Additional Details

• This is a temporary, 12-month contract position with the potential for extension or transition to permanency following the term.

TCU Place is an employment equity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics