Client Services Coordinator

Senior Helpers; Kelowna; On-site; CAD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid vacation

Professional development

Supportive team culture

Job summary

Senior Helpers Okanagan is seeking a Client Services Coordinator to support clients, caregivers, and the care team. The role covers assessments, care-plan development, and ongoing communication with families.

You will supervise caregivers, manage shift schedules, provide direct care when needed, and assist with recruitment and training while ensuring compliance with provincial regulations. The position offers growth in a compassionate, team‑oriented environment.

Qualifications

• Registered BC Care Aide & Community Health Worker Registry
• Completion of a recognized HCA program
• 2+ years experience in senior care or similar role
• Strong communication, organization, and problem-solving skills
• Empathy and ability to handle sensitive situations
• Proficiency with Microsoft Office; WellSky experience is an asset

Responsibilities

• Assist the Client Services Nurse and Client Services Supervisor with client assessments and care-plan development when needed
• Support ongoing communication with clients and families
• Supervise and support caregivers; help resolve issues as they arise
• Manage caregiver shift schedules to ensure reliable coverage
• Provide direct care when needed to maintain continuity for clients
• Maintain accurate client records and documentation
• Handle client inquiries and concerns
• Assist with caregiver recruitment, onboarding, and training
• Ensure compliance with provincial regulations and company policies
• Support community outreach and relationship-building efforts

Skills

Strong communication

Organization

Problem-solving

Empathy

Flexibility

Education

Completion of a recognized HCA program

BC Care Aide & Community Health Worker Registry

Tools

Microsoft Office

WellSky

Job description

Client Services Coordinator - Senior Helpers Okanagan

Senior Helpers Okanagan has an immediate opening for a Client Services Coordinator to support our clients, caregivers, and care team. If you’re a registered HCA, PSW or experiences caregiver with strong communication skills and experience in senior care, this is a meaningful role with room to grow.

What You’ll Do

• Assist the Client Services Nurse and Client Services Supervisor with client assessments and care-plan development when needed
• Support ongoing communication with clients and families
• Supervise and support caregivers; help resolve issues as they arise
• Manage caregiver shift schedules to ensure reliable coverage
• Provide direct care when needed to maintain continuity for clients
• Maintain accurate client records and documentation
• Handle client inquiries and concerns
• Assist with caregiver recruitment, onboarding, and training
• Ensure compliance with provincial regulations and company policies
• Support community outreach and relationship-building efforts

What You Bring

• Registered with the BC Care Aide & Community Health Worker Registry
• Completion of a recognized HCA program
• 2+ years experience in senior care or a similar role
• Strong communication, organization, and problem-solving skills
• Ability to handle sensitive situations with empathy
• Proficiency with Microsoft Office; WellSky experience is an asset
• Reliable transportation and flexibility for occasional evenings/weekends

Benefits

• Competitive salary ($25-$27 per hour)
• Option to join health benefits program
• Paid vacation
• Professional development opportunities
• Supportive, positive team culture

Join a team that values compassion, connection, and exceptional care for seniors.

Senior Helpers Okanagan Company Culture

Our culture is rooted in strong core values, recognition, and respect. Our caregivers and staff are treated with dignity in an inclusive environment, experience genuine camaraderie, and take pride in work that makes a real difference in the lives of seniors.

We are an equal opportunity employer and prohibit discrimination or harassment based on any protected characteristic under federal, provincial, or local laws.

INDCAN