Client Service Manager

Agilus Work Solutions; Nanaimo; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

RRSP matching

Free parking

Job summary

Agilus by Synergie is seeking a Client Service Manager to lead operations across Central Vancouver Island from a Nanaimo office. You will build and maintain strong client relationships, lead a frontline team, and drive growth while ensuring service excellence for a diverse portfolio of commercial, government, and industrial clients.

The role emphasizes business development, networking, and strategic staffing, with after-hours support as needed and close collaboration with Human Resources to

Qualifications

• 5+ years of experience in operations, client services, security, retail, hospitality, or a related leadership environment.
• Proven ability to lead teams, manage employee performance, and build a positive workplace culture.
• Strong business development, networking, and client relationship management skills.
• Comfortable interacting with senior leaders, executives, and decision-makers.
• Solid business acumen with the ability to understand financial reports and basic profit-and-loss statements.
• Excellent communication, problem-solving, and conflict-resolution abilities.

Responsibilities

• Build and maintain strong relationships with existing clients to ensure long-term satisfaction and retention.
• Lead and support a team responsible for delivering exceptional service across the region
• Identify and pursue growth opportunities through networking, community engagement, and business development activities
• Participate in proposals, contract renewals, and implementation of new service agreements
• Oversee staffing requirements, workforce planning, and employee performance in partnership with Human Resources
• Respond to operational issues and provide after-hours support as required
• Monitor regional performance, contribute to budgeting discussions, and maintain an understanding of key financial metrics
• Represent the organization at industry and community events to enhance visibility and strengthen partnerships

Skills

Client relationships

Team leadership

Business development

Networking

Communication

Job description

Lead a Team, Grow Key Client Relationships, and Make an Impact Across Central Vancouver IslandAgilus by Synergie is recruiting for a Client Service Manager in the Operations Management industry in Victoria, British Columbia. Are you a relationship-focused leader who thrives on client service, team leadership, and business development? Our client is seeking a Client Service Manager to lead operations across Central Vancouver Island from a newly established Nanaimo office. This is a hands-on leadership role where you'll oversee client relationships, support a frontline workforce, drive business growth, and play a key role in maintaining service excellence across a diverse portfolio of commercial, government, and industrial clients.

Total rewards:

• Total rewards:$65000.00 - $75000.00 annually
• Employer RRSP contribution of 2.5% plus matching up to an additional 6%
• Company vehicle available for business travel or mileage reimbursement for personal vehicle use
• Free onsite parking at the Nanaimo office
• 5 paid sick days, available in half-day increments
• Supportive culture with leadership autonomy, professional development opportunities, and employee appreciation events
• 3 weeks vacation to start
• Comprehensive health, dental, vision, life insurance, and disability benefits

A typical day:

• Build and maintain strong relationships with existing clients to ensure long-term satisfaction and retention
• Lead and support a team responsible for delivering exceptional service across the region
• Identify and pursue growth opportunities through networking, community engagement, and business development activities
• Participate in proposals, contract renewals, and implementation of new service agreements
• Oversee staffing requirements, workforce planning, and employee performance in partnership with Human Resources
• Respond to operational issues and provide after-hours support as required
• Monitor regional performance, contribute to budgeting discussions, and maintain an understanding of key financial metrics
• Represent the organization at industry and community events to enhance visibility and strengthen partnerships

Successful candidates will have:

• 5+ years of experience in operations, client services, security, retail, hospitality, or a related leadership environment
• Proven ability to lead teams, manage employee performance, and build a positive workplace culture
• Strong business development, networking, and client relationship management skills
• Comfortable interacting with senior leaders, executives, and decision-makers
• Solid business acumen with the ability to understand financial reports and basic profit-and-loss statements
• Excellent communication, problem-solving, and conflict-resolution abilities
• Valid driver's licence and reliable vehicle with the ability to travel throughout the region
• Self-motivated, organized, and comfortable working in a fast‑paced environment with a high degree of autonomy

This posting is for an active opening.