Account Manager

Agilus Work Solutions; Nanaimo; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Company vehicle, gas card and laptop

3 weeks vacation to start

Comprehensive benefits after probation

Professional development and growth

Long-term career potential

Dynamic, autonomous work environment

Supportive leadership team

Job summary

Agilus by Synergie is seeking an Account Manager to lead operations across multiple sites in a hybrid role in Nanaimo, BC. You will drive service excellence, oversee performance, and nurture client relationships while managing budgets and teams.

The ideal candidate has 3+ years of leadership experience, strong communication skills, and a track record of improving processes in a fast-paced environment. This is a full-time role with a comprehensive benefits package.

Qualifications

• 3+ years of leadership experience overseeing teams across multiple sites.
• Proven ability to lead, motivate, and develop employees across locations.
• Strong customer relationship management and stakeholder communication skills.
• Experience managing budgets, financial performance, and operational metrics.
• Excellent problem-solving, critical-thinking, and decision-making abilities.
• Strong organizational skills with the ability to prioritize competing demands.
• Proficiency with Microsoft Office and business reporting systems.
• Valid driver's license and willingness to travel regularly.

Responsibilities

• Lead and oversee daily operations across multiple sites within an assigned region.
• Drive service excellence, operational consistency, and client satisfaction.
• Monitor KPIs and implement corrective actions as needed.
• Build and maintain strong client relationships while acting as the primary operational contact.
• Analyze operational reports and performance data to identify trends and opportunities for improvement.
• Manage budgets, forecasting, profitability, invoicing, and account reconciliation activities.
• Recruit, coach, mentor, and develop managers and frontline teams.
• Ensure compliance with company policies, safety standards, and procedures.

Skills

Leadership

Customer relationships

Budget management

Problem solving

Organizational skills

Travel willingness

Multi-site oversight

MS Office

Reporting systems

Tools

MS Office

Reporting systems

Job description

Lead Regional Operations and Drive Performance Across Multiple LocationsAgilus by Synergie is recruiting for an Account Manager in the service delivery industry in a hybrid work environment in Nanimo, British Columbia.

Our client is seeking an experienced Account Manager to oversee service delivery, operational performance, client relationships, financial results, and team leadership across a multi-site portfolio. This is an excellent opportunity for a hands-on leader who thrives in a fast-paced environment and enjoys building high-performing teams, improving processes, and delivering exceptional customer experiences.

Total rewards:$60000.00 - $70000.00 annually

• Company vehicle, gas card and lap top provided
• 3 weeks vacation to start
• Comprehensive benefits package after 3 month probation
• Professional development and leadership growth opportunities
• Stable full-time opportunity with long-term career potential
• Dynamic work environment with variety and autonomy
• Collaborative and supportive leadership team

Full time Monday to Friday schedule

A typical day:

• Lead and oversee daily operations across multiple sites within an assigned region
• Drive service excellence, operational consistency, and client satisfaction
• Monitor key performance indicators and implement corrective actions as needed
• Build and maintain strong client relationships while acting as the primary operational contact
• Analyze operational reports and performance data to identify trends and opportunities for improvement
• Manage budgets, forecasting, profitability, invoicing, and account reconciliation activities
• Recruit, coach, mentor, and develop managers and frontline teams
• Ensure compliance with company policies, safety standards, and operational procedures

Successful candidates will have:

• 3+ years of leadership experience managing teams in a multi-site operational environment
• Proven ability to lead, motivate, and develop employees across multiple locations
• Strong customer relationship management and stakeholder communication skills
• Experience managing budgets, financial performance, and operational metrics
• Excellent problem-solving, critical-thinking, and decision-making abilities
• Strong organizational skills with the ability to prioritize competing demands
• Intermediate proficiency with Microsoft Office and business reporting systems
• Valid driver's license with a clean driving record and willingness/flexibility to travel regularly and to support operational needs, including occasional evenings or weekends