Client Service Coordinator Part Time Western University

canteen; Mississauga; On-site; CAD 23,000 - 32,000; Part time

Job summary

canteen is seeking a part-time Client Service Coordinator on-site in Mississauga, with flexible hours between 10–20 per week as a semester-based contract. The role focuses on maintaining customer relationships, responding to inquiries, and documenting actions while ensuring pricing and merchandising integrity across campus vending points.

We expect prior customer service or retail experience, the ability to multitask, and strong communication.

Qualifications

• Previous experience in customer service and retail is an asset.
• Able to multitask and work independently and in a team setting.
• Able to work in a past face environment.
• Able to stand on feet for long period of time.
• Friendly and warm.
• Desire to learn applicable skills in customer service and engagement.

Responsibilities

• Weekly site visits to various vending machines and/or unattended markets on campus to check pricing consistency, machine functionality and the correct merchandising of the machines.
• Respond to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; and verifying customer's understanding of information.
• Record customer inquiries by documenting inquiries and responses in customers' accounts.
• Improve quality service by recommending improved processes.
• Replenish products and supplies to ensure in stock conditions at all.
• Communicate with the management team regarding customer requests and vendor-related concerns.

Skills

Customer service

Retail experience

Multitasking

Teamwork

Communication

Stand for long periods

Job description

Job Category: Administrative Services

Requisition Number: CLIEN007862

• Part-Time
• On-site
• $20 CAD per hour

Locations

Showing 1 location

58716-Customer Care Coord | 58716
1 Prologis Blvd
Suite 400
Mississauga, ON L5W 0G2, CAN

Description

Maintains customer relationship by responding to inquiries; documenting actions.

Flexible Schedule – 10-20 hours per week, semester based contract

Work Location: 1960 Middlesex Dr. London ON

Important Information: This position is open to Western University students only

Essential Duties and Responsibilities:

• Weekly site visits to various vending machines and/or unattended markets on campus to check pricing consistency, machine functionality and the correct merchandising of the machines.
• Respond to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; and verifying customer's understanding of information.
• Record customer inquiries by documenting inquiries and responses in customers' accounts.
• Improve quality service by recommending improved processes.
• Replenish products and supplies to ensure in stock conditions at all.
• Communicate with the management team regarding customer requests and vendor-related concerns.

Qualifications:

Think you have what it takes to be one of our Client Service Coordinators ? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

• Previous experience in customer service and retail is an asset.
• Able to multitask and work independently and in a team setting.
• Able to work in a past face environment.
• Able to stand on feet for long period of time.
• Friendly and warm.
• Desire to learn applicable skills in customer service and engagement.

The hourly wage rate for this position is $20. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.