Client Service Coordinator Part Time Western University

Socket.dev; Mississauga; On-site; CAD 28,000 - 33,000; Part time

Job summary

Socket.dev is seeking a Client Service Coordinator to maintain customer relationships by responding to inquiries and documenting actions. The role offers Flexible Schedule – 10-20 hours per week with a semester-based contract and on-site work at 1960 Middlesex Dr., London, ON.

Western University students are prioritized for this position. Responsibilities include site visits to vending machines, responding to inquiries, recording interactions, replenishing stock, and coordinating with vendors

Qualifications

• Previous experience in customer service and retail is an asset.
• Able to multitask and work independently and in a team setting.
• Able to stand on feet for long period of time.
• Friendly and warm.
• Demonstrates positive attitude.
• Desire to learn applicable skills in customer service and engagement.

Responsibilities

• Weekly site visits to vending machines and unattended markets on campus to check pricing, machine functionality and merchandising.
• Respond to customer inquiries by reviewing prior inquiries and responses; gathering information; verifying customer understanding.
• Record customer inquiries by documenting inquiries and responses in customers' accounts.
• Improve quality service by recommending improved processes.
• Replenish products and supplies to ensure in-stock conditions at all times.
• Communicate with management regarding customer requests and vendor-related concerns.

Skills

Customer service

Retail experience

Multitasking

Teamwork

Positive attitude

Learn attitude

Job description

Maintains customer relationship by responding to inquiries; documenting actions.

Flexible Schedule – 10-20 hours per week, semester based contract
Work Location: 1960 Middlesex Dr. London ON

Important Information: This position is open to Western University students only

Essential Duties and Responsibilities:

• Weekly site visits to various vending machines and/or unattended markets on campus to check pricing consistency, machine functionality and the correct merchandising of the machines.
• Respond to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; and verifying customer's understanding of information.
• Record customer inquiries by documenting inquiries and responses in customers' accounts.
• Improve quality service by recommending improved processes.
• Replenish products and supplies to ensure in stock conditions at all.
• Communicate with the management team regarding customer requests and vendor-related concerns.

Qualifications:

Think you have what it takes to be one of our Client Service Coordinators? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

• Previous experience in customer service and retail is an asset.
• Able to multitask and work independently and in a team setting.
• Able to work in a past face environment.
• Able to stand on feet for long period of time.
• Friendly and warm.
• Demonstrates positive attitude.
• Desire to learn applicable skills in customer service and engagement.

The hourly wage rate for this position is $20. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.