Guest Registration Attendant

WESTERN UNIVERSITY; London; On-site; CAD 25,000 - 30,000; Part time

Job summary

Western University is seeking a part-time Guest Registration staff member for its Housing operation on the main campus in London, Ontario. The role supports the Visitor Policy, registering overnight and weekend guests, and liaising with campus staff to maintain occupancy records.

The position requires evening availability, strong English communication, and proficiency with Windows and Microsoft Office. Prior customer service experience is preferred and integrity with university policies is

Qualifications

• Minimum 1 year of customer service experience.
• Fluent in written and spoken English.
• Strong knowledge of working in a Windows-based environment.
• Excellent verbal communication and interpersonal skills.
• Availability for evening shifts (8pm–3am) and special events.

Responsibilities

• Register guests and supervise guest access per Housing policies.
• Review residence trespass lists and coordinate with Front Desk, Residence Life, or security as needed.
• Track occupancy and capacity numbers for buildings in accordance with policy.

Skills

Customer service

Windows OS

Microsoft Office

English communication

Weekend/overnight shifts

Attention to detail

Education

Secondary School Diploma

1-2 years of post-secondary education preferred

Tools

Microsoft Windows

Microsoft Office

Job description

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Salary will be commensurate with experience.

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

For more than 7,350 Western students, Housing and Ancillary Services is committed to providing a first-class residence experience and high-quality townhouse and apartment accommodation for upper-year students, graduate students and families while supporting the academic mission of the University and ensuring profitability and cost effectiveness of the Housing operation. We provide thriving communities which engage our diverse student population.

Responsibilities

Guest Registration staff are responsible for supporting Housing’s Visitor Policy, by ensuring the students entering Western’s main campus residences are registered residence students and registered guests. When guests are permitted, Guest Registration staff are responsible for the registration of overnight and weekend guests. Guest Registration Staff will regularly review residence trespass lists and contact Front Desk Staff, Residence Life Staff and/or Western Special Constables should a problem arise. Frequent interactions with students, guests, and parents are a key component in tracking the occupancy and capacity numbers for the building in accordance with Housing’s Guest Registration Policy.

Qualifications:

Hours of work are typically Thursday, Friday and Saturday evenings from 8pm-3am. Applicants must be available to work special event dates (such as Orientation Week, Homecoming, Halloween, and St. Patrick’s Day).

Applicants must have a strongknowledgeofMicrosoft Windows and possess a general understanding of all Microsoft Office products. Applicants must havegood customer service skills, and be fluent in both written and spoken English.

Education:

• Secondary School Diploma
• 1-2 years of post-secondary education is preferred

Experience:

• Minimum 1 year customer service experience is required

Skills, Abilities & Expertise:

• Reliable, dependable and the ability to consistently work weekends and overnight shifts, hours are typically 8pm-3am Thursday, Friday, Saturday nights
• Excellent verbal communication skills and an ability to express ideas clearly
• Must have a strongknowledgeofworking in a Windows based environment
• Strong customer service skills and an ability to deal with difficult people
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to follow processes and practices with high attention to detail
• Good computer skills; strong aptitude in learning new software
• Demonstrates integrity and works in accordance with Western's policies and procedures
• Personable and courteous in working relationships with colleagues, students and the public
• Ability to prioritize and organize a fluctuating work load
• Ability to work independently and effectively as a member of the team to achieve department goals
• Ability to work in a manner that is compliant with confidentiality requirements as applicable

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone [phone].

Please Note:

This position is an existing vacancy. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.