Client Service Coordinator, Nursing Services.

Access-Healthcare-Services-Inc.-; Ottawa; On-site; CAD 25,000 - 33,000; Full time

Job summary

Access Healthcare Services Inc. is seeking a Primary Client Services Coordinator in Ottawa, ON, to schedule nursing field staff and coordinate communication among field staff, clients, families, service providers, and other stakeholders.

The role is on-site, Monday to Friday, 0800 to 1600, supporting the client services team and performing administrative tasks as required.

Qualifications

• Experience in home health scheduling is highly desirable.
• 1 year of Office or Medical Administration and/or Scheduling experience is an asset.

Responsibilities

• Processes new referrals and updates and communicates relevant information to teams.
• Ensures care providers are scheduled effectively and efficiently to meet client needs.
• Communicates with patients, families and staff regarding scheduling requirements or changes.
• Provides customer service by responding to client inquiries as required.
• Maintains accurate care provider availability in the AlayaCare system.
• Considers individual needs of patients and providers when making decisions.
• Maintains accessibility by phone for patients, care providers, referral sources and other stakeholders.
• Builds positive relationships with care providers and patients.
• Follows up on time-sensitive matters as needed.
• Ensures documentation is completed per policies; responds to faxes and emails timely.
• Enters or escalates critical information for timely follow up.
• Other duties as determined by Manager, Client Services.

Skills

Communication

Customer service

Multitasking

Data entry

Teamwork

Independence

Tools

MS Word

Excel

Outlook

AlayaCare

Job description

Access Full Time Ottawa, ON $18 - $24 CAD per hour

Primary Client Services Coordinator, Nursing Services.

POSITION PROFILE

The Client Services Coordinator is responsible for scheduling nursing field staff according to client care needs. They will coordinate communication between multiple stakeholders including field staff, clients, client families, service providers, and Home and Community Care Support Services. The Client Services Coordinator will provide overall support to the client services team and undertake other administrative tasks as required. This role requires to work on-site Monday to Friday 0800 to 1600.

REQUIRED SKILLS

• Excellent communication and customer service skills
• Experience with AlayaCare an asset
• Ability to prioritize and multi-task to meet tight deadlines
• Experience with MS Word, Excel, and Outlook
• Experience in Home healthcare and Scheduling program an asset
• Demonstrates professionalism and fosters a positive work culture at all times.
• Capable of organizing and inputting large amounts of data with accuracy
• Able to work independently and as part of a team

ROLES & RESPONSIBILTIES

• Processes all new referrals and incoming updates and communicates relevant information to teams as required.
• Ensures care providers are scheduled effectively and efficiently to ensure client needs are met.
• Communicates with patients, families and care staff regarding scheduling requirements or change.
• Provides customer service support by responding to client inquires as required.
• Maintains accurate records of care provider availability in the alayacare system.
• Take into consideration the individual needs of patients (and families), and of care providers, when making decisions.
• Maintains accessibility by phone for patients, care providers, referral sources and other stakeholders
• Actively pursues positive relationships with care providers, patients and staff.
• Follow up appropriately on time sensitive matters.
• Resolve or escape, as required, client/family/staff concerns/issues.
• Ensures documentation is completed as per organizational policies and procedures
• Respond to faxes and emails in a timely manner
• Enters and/or escalates critical and relevant information to ensure appropriate and timely follow up
• Other duties as determined by the Manager, Client Services or designate

REQUIREMENTS

• Experience in home health scheduling highly desirable
• 1 year of Office or Medical Administration and/or Scheduling Experience an asset

Access Healthcare Services Inc. is proud to announce that it has recently (2023) been re-awarded a four-year accreditation with exemplary standing, the highest award available from Accreditation Canada. We are a nurse managed home healthcare organization that provides services on behalf of the Champlain Local Health Integration Network, private individuals, insurance companies and other municipal and provincial organizations in various sectors.

As an equal opportunity employer, Access Healthcare Services Inc. is committed to diversity, inclusion and accessibility. Access Healthcare Services Inc. welcomes and encourages applications from all people. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We would like to thank everyone in advance for their interest in Access Healthcare Services Inc. however, only applicants selected to join us for the first round will be contacted.