Client Services Coordinator, PT

Spectrum Health Care (SHC); Toronto; On-site; CAD 30,000 - 41,000; Part time

Job summary

Spectrum Health Care in Toronto is seeking Part-Time Client Services Coordinators to support evenings and weekends. The role is 100% on-site in our Toronto office and involves coordinating PSW and Nurse services, liaising with clients and staff, and resolving inquiries.

It requires excellent communication and multi-tasking in a healthcare setting. Ideal candidates will be able to handle high call volumes, work weekends, and learn proprietary software.

Qualifications

• Must be able to work weekends.
• Minimum of 2 years experience working in an office setting.
• Proficient in Word, Outlook and ability to learn proprietary software.

Responsibilities

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services.
• Liaises with clients, staff, and community partners.
• Acts as a problem solver for clients and responds to inquiries from LHIN and employees.
• Reports client and staff concerns to Home Support Supervisor.
• Liaises with OH representatives regarding client care. Collects and enters all pertinent client data into the computer system.
• Provides list, schedules, and performs other administrative duties to support the personal support worker and Nurse program.

Skills

High-volume calls handling

Customer service

Written and verbal communication

Education

Medical Office Admin Diploma or equivalent

Tools

Word

Outlook

Proprietary software

Job description

Company Description

We are hiring

• Weekdays - availability between 3pm - midnight
• Weekends - availability between 8am - midnight

We are hiring Part Time Client Services Coordinators to work at our Toronto office for evening and weekend shifts. As a Client Services Coordinator you will provide exemplary client service and support and act as a liaison between patients, clients and clinical staff. This role is 100% on site in our Toronto office.

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

If you are passionate about caring for people, responsive to the needs of others, dedicated to providing quality care, and looking for a rewarding career in health care with a leading home health care provider,

Job Description

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from LHIN and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with OH representatives regarding client care. Collects and entrees all pertinent client data into the computer system
• Provides list, schedules, and performs other administrative duties to support the personal support worker and Nurse program

Qualifications

• Medical Office Admin Diploma or equivalent
• Minimum of 2 years experience working in an office setting
• Must be able to work weekends
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Excellent written and verbal communication skills (Additional language skills considered an asset)
• Proficient in Word, Outlook and ability to learn proprietary software
• Proficient in Word, Outlook and ability to learn proprietary software

#TO_Coord

Additional Information

This position is a current vacancy

This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([e-mail]) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.