Veterinary Receptionist, Client Care, Lawrence Veterinary Clinic

VCA Animal Hospitals; Toronto; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

RRSP Employer 5 % Match Program

Competitive wages and benefits

Annual uniform allowance

Exceptional career development

Employee Assistance Program

Referral Bonus Rewards

Pet care discounts

Job summary

Lawrence Veterinary Clinic in Toronto, ON is seeking a client care specialist/receptionist to join our team. This full-time role focuses on delivering exceptional customer service to clients and their pets, while supporting veterinary staff with daily tasks and appointment management.

You will answer a multi-line phone system, book appointments, manage emails, and assist with admitting/discharging pets and invoice processing. A welcoming, organized front desk is essential.

Qualifications

• Customer service focus in a veterinary setting
• Ability to manage a multi-line phone system and book appointments
• Experience with invoicing, estimates, and payments is a plus
• Strong organizational skills and attention to detail

Responsibilities

• Create a warm, welcoming environment for patients and pet parents
• Assist veterinary staff with tasks and treatments as needed
• Answer multi-line phone system and manage appointments
• Place outbound calls for follow-ups and bookings
• Respond to emails from clients, referring veterinarians and internal messages
• Admit and discharge pet patients; handle invoicing and payments
• Schedule appointments and maintain reception area cleanliness
• Learn veterinary office procedures and support the veterinary team

Skills

Customer service

Phone system handling

Appointment scheduling

Invoicing & payments

Job description

Veterinary Receptionist, Client Care

Location: Toronto, ON

Compensation: $17.85 to $25.00 per hour depending on experience and skills

Employment Type: Full-time

Role Type: Existing

Lawrence Veterinary Clinic is currently welcoming for a customer service-focused Client Care Specialist, Receptionist to join our team. This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciate!

• Create a warm and welcoming environment for our patients and pet parents
• Assist veterinary staff with various tasks and treatments
• Ability to answer a multi-line phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatments

What VCA Canada Offers

• A caring culture of Wellness and Appreciation!
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.