Client Relations Coordinator

Socket.dev; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Intact Service Centre - Edmonton South, part of Lift Auto Group, seeks a Client Relations Coordinator to guide clients through the automotive repair process with clarity and care.

You will greet customers, manage files, coordinate with insurance companies, and ensure smooth daily operations with professional communication and a proactive attitude.

Qualifications

• Previous administrative experience required.
• Strong customer service, computer skills and attention to detail.
• Ability to manage multiple tasks in a fast paced work environment.
• Valid Class 5 driver's license is mandatory.

Responsibilities

• Greet and make customers feel welcome from the moment they enter the shop.
• Prepare and manage customer files, including final invoicing and paperwork for pickup.
• Obtain customer signatures and deductible payments on final paperwork.
• Close customer files with the relevant insurance company and communicate with insurers as needed.
• Demonstrate superior communication skills, both in person and on the phone.
• Maintain a professional and positive attitude with strong problem-solving abilities.

Skills

Customer service

Attention to detail

Multi-tasking

Computer skills

Job description

Drive your career. Accelerate your success.

Intact Service Centre - Edmonton Southis looking for a well-rounded Client Relations Coordinator to join our repair team. You’ll be the friendly and professional first point of contact for our clients and guide them through the automotive repair process with clarity and care.

Why Join Us?

AtLift Auto Group, we value our team members and offer a supportive work environment that fosters growth and development. You’ll be joining a company that prioritizes people and provides the tools and training you need to succeed.

Requirements

• Previous administrative experience required.
• Strong customer service, computer skills and attention to detail.
• Ability to manage multiple tasks in a fast paced work environment.
• Valid Class 5 drivers license is mandatory.

Career Overview/Responsibilities:

Reporting to our highly experienced Location Manager, your duties will include:

• Greet and make customers feel welcome from the moment they enter the shop.
• Prepare and manage customer files, including preparing final invoicing and paperwork required for customer to pick up their vehicle.
• Obtaining customer signatures and deductible payments on final paperwork
• Close customer files with the relevant insurance company and communicate with insurance companies where necessary.
• Demonstrate superior communication skills, both in person and over the phone.
• Possess a professional and positive attitude with well-developed problem-solving skills.

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