Client Relations Coordinator

ADP, Inc.; Port Coquitlam; On-site; CAD 28,000 - 32,000; Full time

Job summary

Lift Auto Group seeks a Client Relations Coordinator at CSN Port Coquitlam to guide clients through the repair process. You will greet customers, prepare files, manage invoicing, and collect signatures and deductible payments.

A strong focus on communication and detail will ensure smooth interactions with insurance companies and customers. The role requires prior administrative experience, excellent customer service, and solid computer skills in a fast-paced shop environment.

Qualifications

• Previous administrative experience is required.
• Strong customer service skills and ability to use computers effectively.
• Attention to detail and accuracy in handling files.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet customers and make them feel welcome on entry to the shop.
• Prepare and manage customer files, invoicing, and pickup paperwork.
• Obtain customer signatures and deductible payments on final paperwork.
• Close customer files with the relevant insurance company and communicate where needed.
• Demonstrate professional communication in person and by phone.
• Maintain a positive, proactive attitude with problem-solving skills.

Skills

Administrative experience

Customer service

Computer skills

Attention to detail

Multitasking

Job description

Salary Range: CA$20.00 To CA$23.00 Hourly

Drive your career. Accelerate your success.

CSN Port Coquitlam is looking for a well-rounded Client Relations Coordinator to join our repair team. You’ll be the friendly and professional first point of contact for our clients and guide them through the automotive repair process with clarity and care.

Why Join Us?

At Lift Auto Group, we value our team members and offer a supportive work environment that fosters growth and development. You’ll be joining a company that prioritizes people and provides the tools and training you need to succeed.

Requirements

• Previous administrative experience required.
• Strong customer service, computer skills and attention to detail.
• Ability to manage multiple tasks in a fast paced work environment.
• Valid Class 5 drivers license is mandatory.

Reporting to our highly experienced Location Manager, your duties will include:

• Greet and make customers feel welcome from the moment they enter the shop.
• Prepare and manage customer files, including preparing final invoicing and paperwork required for customer to pick up their vehicle.
• Obtaining customer signatures and deductible payments on final paperwork
Close customer files with the relevant insurance company and communicate with insurance companies where necessary.
• Demonstrate superior communication skills, both in person and over the phone.
• Possess a professional and positive attitude with well-developed problem-solving skills.