Auto Repair Client Relations Specialist

ADP, Inc.; Port Coquitlam; On-site; CAD 28,000 - 32,000; Full time

Job summary

Lift Auto Group seeks a Client Relations Coordinator at CSN Port Coquitlam to guide clients through the repair process. You will greet customers, prepare files, manage invoicing, and collect signatures and deductible payments.

A strong focus on communication and detail will ensure smooth interactions with insurance companies and customers. The role requires prior administrative experience, excellent customer service, and solid computer skills in a fast-paced shop environment.

Qualifications

• Previous administrative experience is required.
• Strong customer service skills and ability to use computers effectively.
• Attention to detail and accuracy in handling files.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet customers and make them feel welcome on entry to the shop.
• Prepare and manage customer files, invoicing, and pickup paperwork.
• Obtain customer signatures and deductible payments on final paperwork.
• Close customer files with the relevant insurance company and communicate where needed.
• Demonstrate professional communication in person and by phone.
• Maintain a positive, proactive attitude with problem-solving skills.

Skills

Administrative experience

Customer service

Computer skills

Attention to detail

Multitasking

Job description

Lift Auto Group seeks a Client Relations Coordinator at CSN Port Coquitlam to guide clients through the repair process. You will greet customers, prepare files, manage invoicing, and collect signatures and deductible payments.

A strong focus on communication and detail will ensure smooth interactions with insurance companies and customers. The role requires prior administrative experience, excellent customer service, and solid computer skills in a fast-paced shop environment.