Customer Service Advisor - Modern Auto Body

AutoCanada; Edmonton; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Vehicle purchase plans

Employee assistance program

Team events and recognition

Career development

Job summary

Modern Auto Body in Edmonton, AB is seeking a Customer Service Advisor to support the Loyalty Department and manage lease finance and cash portfolios, while coordinating appointments.

You will handle customer calls, schedule estimates and repairs, provide status updates, assist with check-ins/deliveries, and maintain accurate notes in internal systems. Strong communication and dealership admin experience are valued.

Qualifications

• Experience in dealership sales administration is an asset.
• Strong verbal and written communication with a professional tone.
• Comfortable meeting targets in a fast-paced environment.
• Familiarity with automotive leasing/financing is preferred but training provided.

Responsibilities

• Answer customer calls and provide answers about their insurance claim(s).
• Outbound calls to schedule appointments for estimates and repairs.
• Outbound updates on job status to customers.
• Assist with appointment check-ins and customer deliveries.
• Update internal systems with detailed notes.
• Assist with accounts receivable and office tasks.

Skills

Professional communication

Verbal communication

Written communication

Multitasking

CRM knowledge

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Join the ride!

Position: Customer Service Advisor

Dealership: Modern Auto Body

Location: Edmonton, AB

Classification: Full Time, Immediate Hire

Salary: $20.00-$25.00/HR

Modern Auto Body is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.

What drives your day-to-day?

• Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s)
• Outbound calls to customers to schedule appointments (Estimates and Repairs)
• Outbound calls to customers with status updates
• Assist with customer appointment check-ins and customer deliveries
• Update internal systems with detailed/accurate notes
• Assist with accounts receivable
• Assist with in person customer service as well as office work

What Are The Must-haves…

• Experience in dealership sales administration is an asset
• Professional Communication: Strong verbal (phone & in person) and written skills with a professional tone.
• Comfortable working effectively to meet proposed targets.
• Industry Knowledge: Familiarity with the automotive industry, leasing, and financing is preferred but not mandatory (training provided).
• Tech-Savvy: Proficient with Microsoft Office, Google Workspace, and CRM tools is preferred but not mandatory (training provided).
• Detail-Oriented: Ability to manage multiple tasks efficiently while maintaining high attention to detail.
• Social Media Knowledge: A plus for supporting marketing initiatives.
• You must be legally authorized to work in Canada

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and foster a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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