Client & Production Coordinator

IAT Screen Printing; Toronto; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly pay

Benefits after 3 months

Supportive team environment

Full-time role with regular hours

On-the-job training

Job summary

IAT Screen Printing in Ontario is seeking a front-line coordinator to blend customer care with production scheduling. You will be the first voice customers hear, keep orders on track, and act as the vital link between clients and the production floor.

If you enjoy talking with people, staying organized under pressure, and quickly picking up new software, this role offers steady hours and on-the-job training in a collaborative team of 21.

Qualifications

• Excellent communication with customers and teams.
• Proficient in email, Word and Excel.
• Organized and detail-oriented.
• Ability to work calmly under pressure and deadlines.
• Quick to learn new software.

Responsibilities

• Answer phones and respond to customer inquiries with a friendly, helpful attitude.
• Handle customer issues and complaints professionally, and follow up to ensure resolution.
• Enter and track orders in our shop management software.
• Coordinate between customers and the production team to clarify timelines, artwork approvals, and job specs.
• Flag production delays early to keep customers informed.
• Keep records accurate and up to date.
• Support the team with general office tasks as needed.
• Apply knowledge of screen printing, embroidery, or graphic design where useful.

Skills

Strong communicator

People skills

Email communications

Microsoft Word

Microsoft Excel

Organized

Detail-oriented

Adaptable

Tools

Shop management software

Job description

IAT Screen Printing in Ontario is seeking a front-line coordinator to blend customer care with production scheduling. You will be the first voice customers hear, keep orders on track, and act as the vital link between clients and the production floor.

If you enjoy talking with people, staying organized under pressure, and quickly picking up new software, this role offers steady hours and on-the-job training in a collaborative team of 21.